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Infogain looking for Support Manager, Noida, India 12-14 Years Experience in Support

10.00 to 14.00 Years   Noida/ Greater Noida (Uttar Pradesh)   08 May, 2025
Infogain Corporation
Job LocationNoida/ Greater Noida (Uttar Pradesh)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Support ManagerLocation: Noida, IndiaPosted on: April 25, 2025Share on Linkedin | Share on Twitter | Share on FacebookROLES & RESPONSIBILITIESKey Responsibilities:IT Governance, Risk & Controls

  • Develop, review, and refine IT governance frameworks and policies aligned with ISO, and regulatory best practices.
  • Identify, evaluate, and manage information security, operational, and data privacy risks across the organization.
  • Oversee assurance activities including internal audits, third-party reviews, and control testing.
  • Define and monitor organizational risk tolerance levels and ensure integration into strategic decision-making.
  • Conduct gap analysis and drive remediation planning in accordance with ISMS standards.
  • Own and coordinate the internal/external audit lifecycle, including evidence management and closure of non-conformities.
Compliance Program Leadership
  • Lead implementation and maintenance of compliance with:
    • ISO 27001 / ISO 22301
    • SOC 2 Type II
    • PCI DSS
    • GDPR, CCPA, PDPA, DPDPA, HIPAA
  • Monitor compliance posture across business units and ensure continuous audit readiness.
  • Lead the ISMS, BCMS, and privacy program implementation and improvement initiatives.
Risk Management & Governance
  • Maintain and update the enterprise risk register with mapped controls and ownership.
  • Lead enterprise-wide risk assessments spanning people, process, and technology.
  • Oversee Business Continuity and Disaster Recovery (BC/DR) governance aligned with ISO 22301.
  • Evaluate security risks using frameworks like ISO 27005 or NIST SP 800-30 and define treatment plans.
Metrics, Reporting & Communication
  • Develop executive dashboards for KRIs, compliance health, audit tracking, and remediation timelines.
  • Present periodic risk and compliance updates to senior management and board committees.
  • Track effectiveness of security and compliance controls through key performance indicators.
Awareness, Culture & Enablement
  • Lead organization-wide training and awareness programs, customized by function and risk exposure.
  • Champion a culture of accountability and compliance through leadership engagement.
GRC Collaboration & Client Engagement
  • Serve as the primary contact for regulators, auditors, clients, and internal assurance teams.
  • Respond to RFPs, client due diligence, and security questionnaires with evidence-backed documentation.
  • Manage client-specific findings, track resolution timelines, and ensure transparent communication.
Qualifications & Skills:Education & Certifications
  • Bachelors/Masters degree in Information Security, IT, Finance, or a related field.
  • Preferred certifications: CISA, CRISC, CISM, ISO 27001 Lead Auditor/Implementer, DPO certification.
Experience
  • 1015 years of leadership experience in risk, compliance, audit, and/or information security.
  • 5 years in a senior GRC role managing cross-functional governance programs.
  • Minimum 1 year handling third-party risk assessments and client security assurance programs.
Technical & Functional Expertise
  • Expertise in ISO, NIST, and data protection laws (GDPR, HIPAA, DPDPA).
  • Experience with GRC tools such as Archer, OneTrust, ServiceNow GRC.
  • Sound understanding of IT operations, infrastructure security, and cloud compliance (AWS/Azure/GCP).
Soft Skills
  • Proven leadership, collaboration, and stakeholder management skills.
  • Ability to handle multiple audits, client escalations, and strategic reviews simultaneously.
  • Strong analytical mindset and the ability to influence at all levels.
Key Performance Indicators (KPIs):
  • PERCENT of internal and external audits passed with zero major findings
  • Average time to close identified risks and non-conformities
  • Improvement in risk maturity and compliance scores across units
  • Employee awareness scores and training completion rates
  • Client feedback scores on compliance transparency and readiness
EXPERIENCE12-14 YearsSKILLS
  • Primary Skill: Support
  • Sub Skill(s): Support
  • Additional Skill(s): ISMS
ABOUT THE COMPANYInfogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krakw, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

Keyskills :
risk management compliance leadership it governance audit coordination data privacy laws cisa software engineering iso 27001 lead auditor security telecom isms information security cism nist archer pci dss infrastructure security

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