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Position Details: Customer Support Specailist The Opportunity: Your Gateway to Procurement Excellence! Role Overview: W

1.00 to 3.00 Years   Noida/ Greater Noida (Uttar Pradesh)   18 May, 2025
instant systems inc
Job LocationNoida/ Greater Noida (Uttar Pradesh)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Position Details:Customer Support SpecialistLocation: Noida, UPOpenings: 1Salary Range:Description:Job Title:Customer Support SpecialistThe Opportunity:Your Gateway to Procurement Excellence! Are you ready to elevate your procurement strategy to new heights At Instant Markets, a venture of Instant Systems Inc., InstantMarkets offers unparalleled access to various procurement opportunities, ensuring you stay ahead in the competitive landscape.InstantMarkets offers comprehensive access to active and past opportunities, including RFPs, RFQs, RFIs, and more. Our platform ensures you never miss a chancewhether its a public sector contract, MBE/WBE set-aside, or a lucrative purchase order. If youre seeking new business prospects or monitoring competitive bids, our advanced search capabilities empower you to find opportunities that align perfectly with your products and services. Stay ahead of the curve with real-time email notifications, ensuring you never miss a potential opportunity. Gain strategic insights by analyzing historical data, enabling you to fine-tune your approach and enhance your chances of success in every bid. Best of all, InstantMarkets is completely free, offering unlimited access without any subscription fees.Visit our website at www.instantmarkets.com to learn more.Role Overview:Were looking for a friendly, solution-oriented Customer Support Specialist to help us deliver an exceptional customer experience. Youll be the voice of the companyhandling queries, resolving issues, and ensuring our customers feel heard, supported, and valued.What youll do:

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Troubleshoot product or service issues, identify root causes, and provide effective resolutions.
  • Escalate complex issues to the appropriate internal teams while maintaining ownership and follow-up.
  • Maintain accurate records of interactions in the CRM system (e.g., Zendesk, Freshdesk, Salesforce, etc.).
  • Proactively identify customer pain points and provide insights to improve product/service offerings.
  • Contribute to help center content, FAQs, and internal documentation to streamline support processes.
Who You Are:
  • 13 years of experience in a customer support, helpdesk, or client-facing role.
  • Excellent communication skills both written and verbal.
  • Strong problem-solving skills and a customer-first mindset.
  • Experience with support tools like Zendesk, Intercom, Freshdesk, or equivalent.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Basic understanding of ticketing systems and CRM tools.
More About Instant Systems Inc.:Were a Silicon Valley-based company with offices in Noida. We find bright startups, invest in these companies, help them establish competent product engineering teams, and apply tools and methods for effective technology and program management. You are being interviewed as a candidate to join our team and help many of our ventures or specifically hired for one. Learn more at https://in.instantsys.com.Joining Instant Systems means becoming part of a dynamic team where your ideas are valued, and your contributions make a real impact. Heres what you can expect from life at Instant Systems:
  • Youll collaborate with talented individuals on innovative projects that push technological boundaries.
  • We prioritize your career growth with mentorship, training, and access to cutting-edge tools.
  • Enjoy flexibility with remote work options for better work-life balance.
  • We embrace diversity, ensuring every voice is heard and respected in our inclusive workplace.
Equal Employment Opportunity Statements:The policy of Instant Systems is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression, or veteran status. Additionally, Instant Systems is committed to being an Equal Employment Opportunity (EEO) employer and offers opportunities to all job seekers, including individuals with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, email us at careers@instantsys.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Keyskills :
customer support excellence problem solving skillscrm proficiency communication skillsmultitasking ability program management salesforce gateway

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