hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Service Manager

7.00 to 10.00 Years   Noida/ Greater Noida (Uttar Pradesh)   21 Nov, 2024
Wipro Technologies Ltd
Job LocationNoida/ Greater Noida (Uttar Pradesh)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Senior Service Manager is a working manager who is accountable for the overall performance of the team and its team members. The SSM role is responsible for developing & improving standards of service delivery through guiding associates and effective methods within his work area.Roles & Responsibilities

  • Responsible for overseeing all aspects of delivery (Operations/ Technology) to ensure customer and client satisfaction. This includes planning and managing the work, empowering the team, monitoring and summarizing progress, managing and serving as an escalation point for risks.
  • The Senior Service Manager defines in measurable terms, the key indicators of success for their team; drives customer/ client focus grounded in strong relationships, and is responsible for building a sustainable delivery model that enables the team to meet and exceed contractual performance standards, deliver projects with quality, and improve standard operations practices within the team.
  • Proactively manage resources to meet business deliverables, adjusts resource alignments based on supply/ demand, and supports delivery on financial targets.
  • The SSM is also responsible for managing and developing the team. This includes building relationships, assessing performance, providing career and development coaching, managing pay, and improving colleague engagement.
  • The Senior Service Manager should collaborate with other Performance Team Managers within and across services to ensure seamless client delivery.
  • Reviewing key client requirements, translating these into concrete actionable procedures for self and the group.
  • Mapping resources needed and training them on the various tools & processes with key focus on org-directions.
  • The SM is ultimately responsible for significantly improving the quality of the work produced through cost-effective measures and the performance of the associates across roles.
Qualifications
  • Bachelors Degree
  • 7 years of experience (and demonstrated competence, depth, and breadth) of complex system development experience.
  • Minimum 2 years of People Management Experience.
  • Open to work in flexible shifts as per business needs.
Defined Benefit (DB) Locations - Senior Service ManagerNoida, IndiaDOP3121382

Keyskills :
service delivery management team management customer satisfaction performance monitoring resource allocation people management system development

APPLY NOW

Senior Service Manager Related Jobs

© 2019 Hireejobs All Rights Reserved