Senior Solution Customer Success Manager

Job Description

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The Challenge:Adobe is a company that understands that product innovation comes from people innovation, and thats why we invest in cultivating leaders throughout the organization. We are hiring for a Solution Customer Success Manager to join our Digital Experience Global Shared Services Team based out of India. In this role, you will be responsible for collaborating closely with our valued enterprise customers within the JAPAC region. As a trusted advisor, you will foster strong partnerships, promote the adoption of our Experience Cloud solutions and ensure they derive optimal value from their investments. This role will also encompass your ability to work on multiple engagements, ensuring a faster turnaround on measurable value delivered. You will possess the capacity to scale up and deliver multi-solution engagements, meeting the diverse needs of our customers.In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fuelled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments.What Youll Do:

• Accountable for customers overall success with Adobe, including adoption of Adobe Experience Cloud solutions like Adobe Analytics, Target, AEP, RTCDP, CJA, AJO and drive value based engagements with our APAC customers.
• Act as a trusted advisor throughout the Engagement lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
• Effectively network within accounts to achieve successful execution of the customers strategy, use cases and roadmap.
• Deliver an exceptional customer experience by proactively communicating with customers, orchestrate internal resources, and utilize the customer engagement model to align, track, and address customers business goals, challenges, and key performance indicators (KPIs) ensuring value realization through measurable success.
• Lead workshops and discovery sessions to gather technical requirements and design robust solutions.
• Empower clients by providing training sessions, best practices, and documentation to enhance their proficiency in Adobe technologies.
• Drive adoption of Adobe Experience Cloud products using data to provide insights and progress from baseline through the maturity curve.
• Foster innovation by sharing resources and use cases your customers can leverage using Adobe Experience Cloud solutions to advance in their digital maturity.
• Be the voice of the customer internally at Adobe sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
• Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success.

What you need to succeed:

• Bachelors Degree and/or relevant work experience.
• 8-14 Years of Customer Success and/or Business Consulting experience in Software as a Service, Digital Marketing, Customer Experience transformation. (Technical expertise and certification in Adobe Digital Experience solutions is preferred)
• Passion for driving customer success and measurable outcomes.
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership.
• Strong business consulting skills and proven results working as a trusted advisor to drive business value for clients.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Strong understanding of Adobe Digital Experience solutions, Customer Journey and Digital Marketing Technologies.
• Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners.
• Tried effectiveness at leading and facilitating executive meetings and workshops.
• Validated experience with account planning & customer success plans.
• Proven ability to analyze complex business problems and translate them into technical solutions.
• Effective at leading executive C-level discussions and presentations.
• Flexibility to travel (approx. 20 PERCENT ).
• Strong team player and stakeholder management skills.

Why Join UsAt Adobe, you will have the opportunity to work with cutting-edge technologies, collaborate with some of the best minds in the industry, and drive transformational change for global organizations. If youre passionate about leveraging data-driven insights and delivering exceptional customer experiences, we want to hear from you!Location: NoidaType: Full-TimeTravel: Up to 20 PERCENT , as required.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Locations - Location:Noida, Uttar Pradesh, India

Keyskills :
customer success management digital marketing expertise adobe experience cloudbusiness consulting skillscommunication skillsinterpersonal skillsshared services