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Tech Lead, Application Support at Fiserv, Inc.

7.00 to 12.00 Years   Noida/ Greater Noida (Uttar Pradesh)   08 May, 2025
fiserv ce pvt ltd
Job LocationNoida/ Greater Noida (Uttar Pradesh)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

ResponsibilitiesRequisition ID: R-10358287Date posted: 05/06/2025End Date: 05/17/2025City: NoidaState/Region: Uttar PradeshCountry: IndiaLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleTech Lead, Application SupportWhat does a successful Application Support- Tech Lead doAs an experienced member of our Signature Core data center team, you will be responsible for effective management of activities like incident management, execution and validation of changes, supporting client systems, patching, validation and deployment of releases. You will collaborate with cross-functional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in supporting AS400 iSeries, RPGLE, RPG400, scripting, Dynatrace, Ansible, YAML, Harness, Splunk and ASM.What you will do:

  • Strong Hands-on experience in RPG400/IV, RPG Free, CL, SQL, Embedded SQL, Query & ILE
  • Recent and advanced experience with RPG (ILE/FREE) using Procedures, Service Programs, and Functions
  • BFSI/Banking domain knowledge is desirable
  • Experienced in iSeries Navigator and Integrated File System (IFS) Preferred Knowledge.
  • Knowledge of Web Services, JSON, REST APIs will be added advantage
  • Change management experience and familiarity with a change management tool
  • Investigate production issues, respond based on production defect severity SLAs.
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI.
  • Make sure system availability as per respective agreed SLA.
  • Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
  • Knowledge with 3rd party monitoring tools like Splunk, Dynatrace, Moogsoft.
  • Ensure application incident & task documentation is properly updated for each production release.
  • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds
  • Deploying releases, configuring, and maintaining Windows operating system
  • Managing regular system patches, updates and security configurations
  • Managing user accounts, groups, and permissions.
What you will need to have:
  • Bachelors degree preferably in Computer Science, Electrical/Computer Engineering, or related field
  • Overall, 7-12 years of experience.
  • Experience working with RPG400/IV, RPG Free, CL, SQL, Embedded SQL, Query & ILE.
  • Experience with Modern scripting language like Python will be plus
  • Documents problems and corrective procedures. Ability to recommend and implement process improvements.
  • Having exposure to Python scripting would be added benefit for automation.
  • Flexible to work in shift or weekend on business demand.
Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Keyskills :
application support management incident management rpg development scripting languages continuous improvement as400 file system sql security python scripting json embedded sql rest operating system mobile cl windows splunk

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