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| Job Location | Noida/ Greater Noida (Uttar Pradesh) |
| Education | Any Graduate |
| Salary | As per Industry Standards |
| Industry | Apparel/Garments, Manufacturing/Industrial |
| Functional Area | IT Software : Software Products & Services |
| EmploymentType | Full-time |
Technical Lead, Customer ExperienceLandis Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis Gyr employs around 6,900 talented people across five continents.For more than a century, weve been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.Join us at Landis Gyr, where we manage energy better!Key Purpose of Role:The Customer Experience/Core Support Specialist provides in-depth support for technical issues, which are escalated from the ServiceNow, Customer portal, emails. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Cloud Monitoring /Program teams/, etc.The Customer Experience/Core Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Customer/Program teams. Customer Experience/Core Support team works directly with other departments within the organizations, such as Product Support, Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Customer Experience specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers business functions, and superior customer service and troubleshooting skills.Areas of Responsibility / Tasks:
Keyskills :
technical troubleshooting sql database management customer support itil practices servicenow expertise windows unix