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Customer Support Representative, Senior Associate, Operations, Inbound, Outbound

1.00 to 6.00 Years Noida,Bangalore, Kolkata 16 Mar, 2025

Inspiration Manpower Consultancy Private Ltd

Job Location	Noida,Bangalore, Kolkata
Education	Not Mentioned
Salary	Rs 3.5 - 8 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (International)Technical Support / Helpdesk
EmploymentType	Full-time

Job Description

We are Conducting Job fair for Top 10 companies with best salary and immediate joining.international BPO Customer Service: Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the companys internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the companys internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.Contact Point :Asha hidden_mobile /hidden_mobile /hidden_mobileAditya - hidden_mobile / hidden_mobile / hidden_mobile

Keyskills :
handling customer callscustomer carehandling customer queriessemi voicesales supportcustomer retentionsolving queriesclaim investigationvoice process

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