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Client Relations Officer - Voice (Trivandrum)

1.00 to 5.00 Years   Other Kerala,Thiruvananthapuram   12 Nov, 2024
Neogen Care
Job LocationOther Kerala,Thiruvananthapuram
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Responsibilities: Answer incoming phone calls in a timely and efficient manner. Schedule and coordinate appointments in the practice management system for patients and clinical staff. Provide information, directions, and assistance to physicians, patients, their families, and vendors. Collaborate with the healthcare team to support patient care needs. Demonstrate professionalism, enthusiasm, competence, and friendliness in all interactions. Maintain exceptional attention to detail, accuracy, and timeliness. Effectively manage multiple tasks and prioritize work. Utilize strong communication skills, both verbal and written. Employ problem-solving skills to resolve issues and provide creative solutions. Show empathy and a strong customer service orientation. Be willing to work night shift (9:30 pm to 6:30 AM) from our office at Elippode, Trivandrum.Qualification : Bachelors degree 1-5 years experience in international voice processing. Excellent English communication skills (American accent is preferred)Job Type: Full-timeApplication Question(s): Are you located in Trivandrum (Onsite Role) How many years of experience do you have in English telecalling or interactions with International clients Are you willing to work in night shift from our office from Mon-Fri Language: English (Required)Work Location: In person,

Keyskills :
Customer service orientationStrong communication skillsTime managementExcellent English communication skillsProblemsolving skills

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