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| Job Location | Panchkula |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Provide first level customer support including troubleshooting basic issues related to computer hardware, network/internet connectivity, email, and other software applications Troubleshoot Remote staff PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software Responsible for correcting any problem with equipment used by the Remote staff / administrative users Properly escalate tickets to a higher level of support as necessary Provide basic telephony support in performing remote installation and remote trouble shooting on hard phones Perform hardware and software upgrades to peripheral equipment Identify and/or assist with resolution to customer access issues
Keyskills :
roubleshootIdentifytelephony supptView similar jobs