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Work From Home Virtual Customer Support

0.00 to 3.00 Years   Panchkula   13 Jun, 2019
Cenus Consulting Hiring For Cenus Consulting
Job LocationPanchkula
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

Amazing Opportunity To Work From HomeProfile - Virtual Customer SupportCustomer Service Associate- VCS- Chandigarh (M.P.)Virtual Customer Support (VCS) - It is a Work from Home model for Chandigarh. VCS associates are expected to work from a home location for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.Desired skills:

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good communication skills
Preferred Criteria:
  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure Work-like environment with no disturbance during the work hours.
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
Problem Solving Skills:
  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet the business need
  • Ability to maintain composure in highly escalated situations
Job Location- Chandigarh, Panchkula, Zirakpur, Mohali,Kharar, Nayagoan, New Chandigarh, Khansal,Baltana, Dhakoli and Chandimandir.Laptop and Internet charges will be provided by the company.Requirement:Skills-Good English Communication.Qualification-12th, Graduate, Post Graduate(Pursuing candidate cant apply)Salary-15,000-20,000/Month + Various PerksOffer on the SpotApply Soon!Feel free to contact us for more details-Contact- +91-9713063934Email Your Resume:-abhi@cenusconsulting.com

Keyskills :
bposupportnternationalvoicevoicesupportcustomercarecustomersupportcustomercommunicationskillsnonvoiceprocessemailsupportinternationalvoiceprocessspokenenglishinternationalcallcentervirtualassistantfresherleadgeneration

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