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2025 Delivery Operations GVPAL

5.00 to 7.00 Years   Philippines (Philippines)   21 Mar, 2025
concentrix bpo pvt ltd
Job LocationPhilippines (Philippines)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Job Title:2025 Delivery Operations GVPALThe Delivery Operations role in a Business Process Outsourcing (BPO) company ensures seamless execution of client services, meeting operational objectives, and delivering high-quality customer experiences. This role involves overseeing daily operations, managing resources, and maintaining performance standards to align with company and client goals.Key Responsibilities:Operational Management:

  • Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
  • Monitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.
Team Leadership & Development:
  • Lead, mentor, and develop teams to ensure optimal performance and continuous growth.
  • Conduct regular performance reviews and provide coaching to improve team productivity and engagement.
Client & Stakeholder Management:
  • Act as the primary point of contact for client interactions, fostering strong relationships and ensuring client satisfaction.
  • Collaborate with internal and external stakeholders to address concerns, implement solutions, and drive process improvements.
Process Improvement:
  • Identify operational inefficiencies and develop strategies for continuous improvement.
  • Implement best practices and innovative solutions to enhance productivity and service delivery.
Reporting & Analysis:
  • Prepare and present operational reports, including performance metrics, trends, and improvement plans.
  • Analyze data to identify patterns and recommend actionable insights for enhanced decision-making.
Qualifications:
  • Proven experience in a BPO or related industry with a focus on operations management.
  • Strong leadership, organizational, and communication skills.
  • Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
  • Proficiency in data analysis, reporting, and operational tools.
  • Experience in client and stakeholder management.
Key Competencies:
  • Customer-centric mindset
  • Analytical and problem-solving skills
  • Effective time management
  • Collaborative approach
  • Process-driven with a focus on continuous improvement
#LI-DNILocation:PHL Quezon City - Tera Tower 16th FloorLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsLocations - LocationPHL Quezon City

Keyskills :
operations management team leadership client management process improvement data analysis bpo service level escalations mentor client satisfaction service delivery workflow management coaching delivery operations metrics slas business proc

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