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Healthcare Collections Associate RCM Muntinlupa City, NCR

1.00 to 4.00 Years   Philippines (Philippines)   03 Dec, 2024
Optum Global Solutions (India) Private Limited
Job LocationPhilippines (Philippines)
EducationME/ M.Tech./ MS (Engg/ Sciences)Any Graduate
SalaryAs per Industry Standards
IndustryFinancial Services/Stockbroking, Banking
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic, and persistent person who can see past the challenge to a successful outcome. If thats you, get with us because this role at Optum, part of the UnitedHealth Group family of businesses, is all about special. Youll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. Its an important role, and it will take all of your skills. Join us and discover the exceptional training, support, and opportunities to grow that youd expect from a Fortune 4 leader.Primary Responsibilities:

  • Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations, and other relevant information.
  • Use mail, email, and phones to contact customers to discuss, negotiate payment, and resolve outstanding medical bill accounts and balances.
  • Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits.
  • Prepare and submit reports to internal management on the status of outstanding medical bills and proposed/planned payment settlement details.
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary, or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.
This is a challenging role that requires providing best-in-class service to our customers during their times of difficulty. Its a fast-paced environment that requires focus and the ability to multi-task throughout the day. This is a 40-hour, full-time role working flexible shifts, sometimes including evenings or Saturdays. We require our employees to be flexible enough to work any shift, any day of the week during those hours.Required Qualifications:
  • An education level of at least 2nd year in college.
  • Solid computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills.
Preferred Qualification:
  • 1 years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere:Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.Optum is a drug-free workplace.2024 Optum Global Solutions (Philippines) Inc. All rights reserved.Apply Internal Employee ApplicationLocations - Healthcare Collections Associate RCM Muntinlupa City, NCRRequisition Number: 2247636Job Category: BillingPrimary Location: Alabang, National Capital Region, PHApply Internal Employee ApplicationShare

Keyskills :
customer service skillspayment negotiation techniques computer proficiency communication skillsresearch and documentation career development

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