hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Analyst - Problem Management

3.00 to 5.00 Years   Philippines (Philippines)   21 Feb, 2025
TaskUs
Job LocationPhilippines (Philippines)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryCRM/CallCentres/BPO/ITES/Med.Trans
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world.What We Offer:At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.IT Analyst - Problem ManagementJob Profile SummaryIT Analyst plays a key role in the IT service management process, focusing on identifying, analyzing, and resolving underlying issues that cause incidents.

  • The IT Analyst is responsible for the quality and integrity of the Problem Management process that interfaces to the other process coordinators.
  • Diagnose root cause of chronic or undetermined incidents (5 Whys methodology).
  • Determine a resolution (permanent fix).
  • Ensure resolution is implemented through appropriate control procedures (Change Management).
  • Maintain information of problems and appropriate workarounds and resolutions.
  • Maintain the Known Error Database.
  • Co-ordinate day-to-day execution of Problem Management.
  • Work with various support staff to help ensure resolution and closure of tickets.
  • Chairs the Problem review meetings.
  • Following defined escalation path when needed, as defined in the escalation policy.
  • Notifying the participants in the Problem Management process when standards and procedures are not being followed.
  • Performing day to day process administration.
  • Managing all Problem templates and reports.
  • Ensuring the standards and procedures are being followed.
  • Facilitating resource commitment and allocation.
  • Identifying and implementing process improvement.
  • Ensuring that each Problem Ticket opened is assigned an owner and is responded to within the appropriate time frame, based on contractual policy/service level agreement.
How We Partner To Protect You:TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.DEI:In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.Locations:IND - Indore City - Rangreza

Keyskills :
problem management root cause analysis process improvement incident resolution change management hr processing workforce communication

APPLY NOW

IT Analyst - Problem Management Related Jobs

© 2019 Hireejobs All Rights Reserved