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RCX Support and Leadership Workforce Management 2024

1.00 to 5.00 Years   Philippines (Philippines)   29 Apr, 2025
concentrix bpo pvt ltd
Job LocationPhilippines (Philippines)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaProduction/Manufacturing/Maintenance/Packaging
EmploymentTypeFull-time

Job Description

Job Title:RCX Support and Leadership Workforce Management 2024In a world full of average,Concentrixstands out. To achieve extraordinary results for our clients, were disrupting the professional services market. We are absolutely obsessed with making our clients businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.Make that bold move today! Join Concentrix.In a world full of average,Concentrixstands out. To achieve extraordinary results for our clients, were disrupting the professional services market. We are absolutely obsessed with making our clients businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.Make that bold move today! Join Concentrix.What You Need

  • College graduate/College level
  • Can work Onsite
  • Willing to work in GY or Shifting Schedules
  • Must have an experience handling customer service or sales programs etc.
  • Strong analytical, problem solving and general troubleshooting skills
  • Ability to communicate technical issues in non-technical terms
  • Able to provide customer and technical support to customers through inbound phone, chat and email requests
What Will You Be Doing
  • Review and analyze program performance to determine program needs
  • Approve personnel activities concerning hiring, training, development and performance management
  • Provide written performance appraisals
  • Act when necessary as a problem-solving escalation point
  • Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
  • Identify and oversee program/problem resolution
  • Maximize potential of subordinates through coaching, development and effective performance management methods
  • Track client issues and maintain client correspondence and issue resolution
  • Support Results goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improvement.
Location:PHL Quezon City - UP Tech 1Language Requirements:(Details not provided in the original job description)Time Type:(Details not provided in the original job description)If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Keyskills :
customer service handling problem solving skillstechnical communicationanalytical skillsperformance management troubleshooting skillscutting

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