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Service Delivery Manager, Google Cloud

6.00 to 8.00 Years   Philippines (Philippines)   21 Mar, 2025
Google India Pvt Ltd
Job LocationPhilippines (Philippines)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryInternet/Dot com/ISP
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

: Service Delivery Manager, Google CloudLocation: Taguig, Metro Manila, PhilippinesExperience Level: MidMinimum Qualifications:

  • Bachelors degree in Business, a quantitative field, or equivalent practical experience.
  • 8 years of experience in technical support service delivery or vendor management.
  • 6 years of experience in leading technical support teams, operations, strategy, and change management.
  • Ability to work non-standard hours and differing work rotations/shifts.
Preferred Qualifications:
  • Experience with spreadsheet software and SQL.
  • Experience executing operational initiatives.
  • Knowledge of Google Cloud or other Cloud platforms.
  • Ability to communicate cross-functionally to multiple teams across all levels.
  • Excellent problem-solving and project management skills.
About the JobThe Google Cloud Platform team helps customers transform and build whats next for their business all with technology built in the cloud. Our products are developed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions, and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners.In this role, you will be responsible for service delivery performance for all extended workforce needs across Google Cloud, including extended workforce strategy, governance, operations, and performance management. You will partner with all Cloud teams in Google Cloud Products (GCP) technical support, to set up new vendor engagements and improve existing ones. You will be overseeing the entire GCP technical support operations in the Americas region. You will collaborate, motivate change at all levels within GCP organization, and build relationships.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
  • Own and manage the relationships with the vendor service providers, partnering with suppliers and internal Google Cloud teams to ensure high quality output and successful customer outcomes.
  • Identify operational gaps using a data-motivated approach and develop solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders.
  • Understand processes impacting the operation (i.e., finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
  • Act as the escalation point of contact for internal and external escalations regarding performance or supplier relationship.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.SummaryExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within the relevant area.

Keyskills :
service delivery management technical support expertise vendor management problem solving skillsproject management change management sql security service delivery manager infrastructure collaboration

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