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Customer Service Representative (English-speaking) - Small Appliances

1.00 to 3.00 Years   Portugal (Portugal)   29 Apr, 2025
concentrix bpo pvt ltd
Job LocationPortugal (Portugal)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

Job Title:Customer Service Representative (English-speaking) - Small AppliancesExperience the power of a game-changing careerAre you looking for whats next Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries. And were proud to be recognized with awards such as Worlds Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.If youre looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.Career growth and personal developmentWell give you all the training, cutting-edge technologies, and the continuing support youll need to succeed. At Concentrix, theres a real career and personal growth potential. About 80 PERCENT of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.What you will do in this roleAs a Customer Service Representative, you will:

  • Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners products and services by incoming calls or emails.
  • Review requests, make appropriate decisions, and process accordingly.
  • Demonstrate the ability to analyze information and solve problems.
  • Work on continuous improvement for customer satisfaction.
Your qualificationsConcentrix is a great match if you:
  • Have a high level of English (written and oral).
  • Have excellent writing and communication skills coupled with empathy and team spirit.
  • Love to identify the customers needs and propose fast solutions.
  • Are proactive, results-driven, self-motivated, and a great team player.
  • Having previous customer experience is a plus.
If you feel you dont check every box, we still encourage you to apply. Well do our best to match you with the right job, whether its this or another role.Whats in it for youIn this role, we offer benefits that help you support your unique lifestyle:
  • Full-time with indefinite contracts (negotiable depending on your experience and our clients needs).
  • Competitive salary and performance bonus.
  • Central location in Lisbon, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project youll be working on.
  • Career development programs, specialized courses, and language classes.
Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k game-changers around the globe call Concentrix their employer of choice.Concentrix is an equal-opportunity employerWere proudly united as one team, one company, globally. Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugals law, only applicants who are legally authorized to work in Portugal will be considered for this position.Location:PRT Lisbon - Av. Mediterraneo, N1Language Requirements:English (Required)Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations - LocationPRT Lisbon - Av. Mediterraneo, N1

Keyskills :
customer engagement problem solving communication skillsteam collaboration proactive approach learning career development recruitment leadership development

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