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Business Relationship Executive

3.00 to 8.00 Years   Pune,Bangalore, Chennai, Noida, Hyderabad, Gurugram, Faridabad, Mumbai City, Delhi   28 Sep, 2024
MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED
Job LocationPune,Bangalore, Chennai, Noida, Hyderabad, Gurugram, Faridabad, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 6 - 8 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    • Client Management: Act as the main liaison for assigned client accounts, understanding their needs, and ensuring high levels of customer satisfaction.
    • Relationship Development: Foster long-term relationships with clients by identifying their business needs and recommending appropriate products or services.
    • Sales Support: Assist in identifying sales opportunities and work with the sales team to convert leads into profitable business partnerships.
    • Negotiations: Lead contract and service agreement negotiations, ensuring mutually beneficial terms for both the company and the client.
    • Project Coordination: Oversee the execution of client projects, coordinating with internal teams to ensure timely delivery and alignment with client expectations.
    • Client Retention: Develop strategies to improve client retention, including monitoring satisfaction levels and addressing concerns proactively.
    • Performance Tracking: Monitor and report on key performance metrics, including client satisfaction, revenue growth, and account profitability.
    • Market Insights: Stay updated on market trends, competitor activities, and industry developments to provide clients with informed recommendations.
    • CRM Management: Maintain accurate records of client interactions and update CRM systems with relevant information on client accounts.
    Qualifications:
    • Bachelors degree in Business, Marketing, or related field.
    • Proven experience in client relationship management, sales, or account management.
    • Strong interpersonal and negotiation skills.
    • Ability to work in a fast-paced, dynamic environment.
    • Experience with CRM tools and project management software is a plus.

Keyskills :
relationship buildingcommunication skillsfinancial literacy trainingcustomer service orientationnegotiation skills

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