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Customer Care Professional

1.00 to 5.00 Years   Raipur   31 Dec, 2024
Great Find Recruitment
Job LocationRaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Skills:Excellent communication skills, Problem-solving abilities, Empathy and patience, Technical troubleshooting, Attention to detail, Ability to multitask, Knowledge of product/service, Conflict resolution skills,Job OverviewWe are seeking a Customer Care Professional to join our team in Raipur. This full-time, junior-level position requires 1 to 3 years of relevant work experience. As a Customer Care Professional, you will be responsible for providing exceptional service and addressing customer inquiries and issues efficiently.Salary - 25k to 30kContact sneha - hidden_mobileQualifications And Skills Excellent communication skills (Mandatory skill): Ability to clearly and effectively communicate solutions to customers with different backgrounds and queries. Knowledge of product/service (Mandatory skill): Comprehensive understanding of our offerings to provide accurate information and help customers effectively. Conflict resolution skills (Mandatory skill): Skillful in navigating disagreements and maintaining a calm demeanor to resolve conflicts amicably. Problem-solving abilities: Capable of identifying problems quickly, thinking critically, and providing workable solutions efficiently. Empathy and patience: Ability to understand and relate to the customers feelings and needs, displaying patience in every interaction. Technical troubleshooting: Proficient in diagnosing and fixing technical issues, ensuring minimal disruption for customers. Attention to detail: Strong focus on accuracy and thoroughness in gathering information and resolving customer issues. Ability to multitask: Skilled in managing multiple responsibilities simultaneously without compromising on quality or speed of service.Roles And Responsibilities Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of customer satisfaction. Identify and assess customers needs to achieve the highest level of service excellence. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain accurate records of customer interactions, transactions, comments, and complaints. Collaborate with team members and other departments to research and resolve customer issues. Stay updated with the latest product offerings, changes, and policies to deliver relevant information to customers. Contribute to the teams performance by consistently meeting individual and team targets for customer service metrics. Participate in training sessions to improve knowledge and performance and adapt to changing procedures and practices.,

Keyskills :
Technical troubleshootingExcellent communication skillsProblemsolving abilitiesEmpathypatienceAttention to detailAbility to multitaskKnowledge of productservice

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