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Customer Success Manager - Rajkot

Fresher   Rajkot, Gujarat   05 Dec, 2025
YuCollect
Job LocationRajkot, Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:YuCollect, part of the Yubi Group, is looking for a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of their solutions within the collections industry. As an SME, you will troubleshoot client issues, enhance client satisfaction, foster strong relationships, and identify opportunities for cross-selling and up-selling.Key Responsibilities:- Adoption: - Facilitate the adoption of YuCollects solutions within client organizations by tailoring strategies to maximize effectiveness. - Engage with clients to understand their needs and challenges, ensuring that solutions meet their expectations.- Usage: - Monitor client usage patterns and provide guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to ensure clients leverage solutions to their fullest potential.- Troubleshoot: - Quickly identify and resolve client issues to maintain high levels of client satisfaction. - Collaborate with internal teams to address any system or process-related challenges.- Travel: - Extensive travel required to engage with clients.Qualifications Required:- Experience: - Over 3 years of experience in the collections industry, focusing on client adoption of technology or financial solutions. - Proven track record in developing strategies to increase product usage and client satisfaction.- Skills: - Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. - Exceptional relationship management skills to build and nurture long-term client partnerships. - Effective objection handling to address client concerns confidently and constructively. - Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. - Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. - In-depth industry knowledge and fluency in the local language to effectively communicate with clients.,

Keyskills :
Relationship ManagementObjection HandlingUpsellingCommunicationCollections IndustryClient AdoptionFinancial SolutionsCrosssellingProblemsolving

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