Account Manager, SMB (French Speaking)

Job Description

About RipplingRippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees payroll, health insurance, work computer, and third-party appslike Slack, Zoom, and Office 365all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaksand was named one of Americas best startup employers by Forbes. We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.About the roleWere looking for a self-driven, growth-minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team. As an account manager on the SMB team at Rippling, you drive revenue to an ever-growing book of business. You will proactively manage and lead initiatives in your book to meet company objectives. Account managers in our SMB segment are demand-generation specialists who drive revenue across our largest customer segment. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, youre in the right place.What you will do

• Proactively engage customers in your book via key lifecycle events: renewals, executive business reviews, stakeholder engagements, etc.
• Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Manage a strategic outbound selling process to generate top of funnel activity
• Navigate a sales process by using core sales discovery skills and driving deals to close
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
• Negotiate and coordinate customer procurement and contract execution
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
• Take an entrepreneurial approach to the role

What you will need

• Fluency in French Canadian
• 2 years of experience in account management, sales, or quota-carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
• Proven success achieving in-put metric KPIs to drive results (Calls, Emails, Engagements)
• Highly effective communicator with good people instincts able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken Fix it.

Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employees role.#LI-HybridLocations - Toronto, Canada

Keyskills :
account management solution selling customer engagement revenue generation sales discovery hr workforce communicationpayroll