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| Job Location | Shimoga |
| Education | Not Mentioned |
| Salary | 1,50,000 To 2,00,000 p.a. |
| Industry | Call Centre / BPO / KPO |
| Functional Area | ITES / BPO / KPO / LPO / Customer Service / Operations |
| EmploymentType | Full-time |
This position will serve as a key member of the Insurance Team of Gallagher Service CenterReport to the Service Delivery Manager (Operations).Require an individual who has a previous and demonstrated ability of success in a.) Proven people management skills b.) Service deliveryThe Process Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.Require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.Require the ability to motivate, instill accountability and achieve results.Require monitoring the effectiveness of a team of Process Associates.Require the ability to prepare MIS reports and do various analyses to understand improvement opportunities.Require the ability to interact with Customers and manage their queries.Require providing day-to-day coordination on the activities of the team.Require attending and responding to written/electronic correspondence.Require to do Performance reviews of the team members at regular intervalsRequire one to upgrade ones knowledge by taking up company sponsored Insurance exams certified by The Institutes if applicableInvolve mentoring of Team membersRequire one to be involved with various Process Improvement related projects to drive efficiencies in the teamOpen to travel to client location on transition USA/UK.Mandatorily require to be comfortable working in all shifts including night shift.Candidate should be a team lead on papers for at least 2 years and team size should be more than 10+
Keyskills :
Service Delivery Management Customer Service