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Customer Service Export

1.00 to 5.00 Years   Surat,Other Gujarat   06 Nov, 2024
Busisol Sourcing India Pvt Ltd
Job LocationSurat,Other Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    DescriptionWe are seeking a Customer Service Export with 1-3 years of experience to join our team. As a Customer Service Export, you will be responsible for ensuring that our customers receive an exceptional level of service and support. You will work closely with our sales and operations teams to ensure that customer needs are met and exceeded.Responsibilities Answering customer inquiries via phone, email, and chat Providing technical support for our products and services Processing customer orders and returns Resolving customer complaints and issues Maintaining accurate records of customer interactions Collaborating with sales and operations teams to ensure customer satisfaction Identifying opportunities to improve customer experienceSkills and Qualifications 1-3 years of experience in a customer service role Excellent communication skills in English and Hindi Strong problem-solving skills Ability to multitask and work in a fast-paced environment Familiarity with CRM software and Microsoft Office Suite Knowledge of the export industry and regulations Bachelors degree in Business Administration or related fieldKindly note: Candidate should be from shipping industry onlyProfile CSU Export (Contract Basis)Job Types: Full-time, PermanentBenefits: Provident FundSchedule: Day shift Morning shiftEducation: Higher Secondary(12th Pass) (Preferred)Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Export Doucmentation: 1 year (Preferred) Customer service export: 1 year (Preferred) shipping: 1 year (Preferred)Language: English (Preferred) Hindi (Preferred)Work Location: In person,

Keyskills :
Excellent communication skillsStrong problemsolving skillsAbility to multitaskFamiliarity with CRM softwareKnowledge of export industry

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