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Customer service specialist

2.00 to 6.00 Years   Surat,Other Gujarat   14 Nov, 2024
Croma
Job LocationSurat,Other Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Skills:Communication skills, Problem-solving, Empathy, Patience, Conflict resolution, Time management, Adaptability, Attention to detail,Company OverviewInfinity Retail Limited (Croma) Tata Group is a retail company headquartered in Mumbai, Maharashtra, India. With 51-200 employees, Infinity Retail Limited is a leader in the retail industry, offering a wide range of consumer products and services. For more information, visit our website at www.croma.com.Job OverviewWe are seeking a Mid-Level Customer Service Specialist to join our team in Surat. This full-time position requires a motivated individual with excellent communication skills and the ability to manage multiple tasks efficiently. The ideal candidate will possess a strong attention to detail and demonstrate exceptional time management abilities.Qualifications And Skills Excellent communication skills (Mandatory skill) Proficient time management skills (Mandatory skill) Keen attention to detail (Mandatory skill) Effective problem-solving abilities to address customer queries and concerns Empathy to understand and assist customers with diverse issues Patience to handle challenging interactions in a professional manner Strong conflict resolution skills to manage and resolve customer complaints Adaptability to work in a dynamic retail environment and accommodate varying customer needsRoles And Responsibilities Provide exceptional customer service to clients through various communication channels Handle customer inquiries, complaints, and feedback efficiently and professionally Maintain accurate records of customer interactions and transactions Collaborate with team members to ensure high-quality service delivery Follow up with customers to ensure resolution and satisfaction Identify and escalate priority issues to the appropriate personnel Stay updated on product information, policies, and company services Contribute to continuous improvement initiatives within the customer service department,

Keyskills :
Communication skillsPatienceConflict resolutionTime managementAdaptabilityProblemsolvingEmpathy

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