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Associate, Operations

2.00 to 3.00 Years   Thane   06 May, 2023
Fiserv India Pvt Ltd
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Complete daily settlement reconciliations, work suspense account management, issue credit balance refunds, process account updates received through Cash Management processing files, assist in recovery projects, completed account research and manage work case queuesWhat will you need to know:
    • Accountability for achieving the timely and complete resolution of customer issues and inquiries in conjunction with Customer First initiatives. Includes effective communication to all stakeholders.
    • Ability to build and maintain partnerships with the Client, Relationship Managers, Client Service Advisors and other client support teams to drive operational excellence and achieve the service expectations of the Clients.
    • Supports internal activities related to strategic Client projects, account integrity and overall initiatives.
    • Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPI s).
    • Identify systemic and Client-impacting trends and escalating through proper channels of leadership.
    What would be great to have:
    • 2 to 3 years of experience in back office , with knowledge Vision PLUS.
    • Background in payment industry or fintech company.
    • Excellent written and verbal English with Knowledge of Banking , Cash Management and Lending.
    • Ability to organise and follow- up multiple task / details with accuracy & timeliness
    • Ability to work in evening / night shifts
    ,

Keyskills :
payment industrycustomer servicecash managementclient support

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