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| Job Location | Thane |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 2.0 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Hi Urgently looking for Desktop Support Engineer for a US BPO based in Thane.Freshers can apply Shifts - 8 pm to 6 amJob ResponsibilitiesAddress user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsRequirementsProven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleHands-on experience with WindowsWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsInterested candidates can send thier CV at hemispherehrsolutions@gmail.com or Reach us at 8369886525 /9967782699Hemisphere HR Solutions
Keyskills :
routingantivirusccnanetworkingdhcpsupportystemadministrationitengineeritconsultantdesktopsupportengineertroubleshootingproblemsolvinghardwaretechnicaldesktopengineerdirectoryactivewindowsadministration