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| Job Location | Thane |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: RRF004762 Job Title: L2 UCCE Engineer Category: * Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Voice Gateway, ICM Scripting, Cisco IPT.* Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. * Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools * Have clear understanding on VOIP protocols like SIP, H.323 and MGCP.* Performs Root Cause Analysis * Track and update key performance metrics * Act as a point of contact for service delivery issues/ pending work/ escalations * Provide team support and process improvements through individual contributions* Maintain and Update Knowledge Base and documentation * Perform change management in accordance with change management procedures * Participate in routine operational meetings * Knowledge on Contracts and SLAs * Good ommunication and conversation skills in English(Verbal and Written)* Need to handle the ticket flow and customer communication * Understanding of Proactive Alarms and other troubleshooting skills * Willing to learn new and upcoming setup Key Skills: Cisco UCCE, UCCX, PCCE Location: THA Required Experience: Min 3 yrs,
Keyskills :
cisco voicecall managerknowledge baseservice deliverychange managementnetwork deploymenttroubleshooting skillsvoice gatewaysipicmvoipucceslasrootemail