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| Job Location | Thane |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | Supply Chain / Logistics |
| EmploymentType | Full-time |
What you ll do: Monitor Fulfillment Centre Quality function Operations and identify improvement opportunities. Deep dive into key areas (affecting Business metrics) to identify areas of improvementTrack and drive for continuous improvement across all defined Goals/KPI/metrics.To ensure all audits are carried out as per plan.Working knowledge of basic sampling schemes & standard, Quality tools, DMAIC methodology.Build a culture of ownership and empowerment within Team and collaborate with stakeholders to drive FC QA Objectives.Shall actively be involved in Root Cause Analysis of customer complaints and initiating corrective / preventive actions through operations.To maintain the Quality Audit metrics required to ensure the effectiveness of the new and the old processes.To help in identifying the gaps in process and to suggest on the resolution of the gap / process improvement.Lead ISO activities at FCs from documentation to certification.What you ll need:Education : Graduate/MBA with 3-5+ years of experience.Operational Knowledge of Logistics/Couriers/Warehouse/Retail/Manufacturing/FMCG/FMCDindustry.Exposure to Business Processes, Lean/6 Sigma etc., 5S will be of added advantage inexecuting this role.Knowledge and SkillSound knowledge on FMEA, RCA and Mistake Proofing.Strong in Process quality, Understanding of CAPA.Certifications in ISO standards with experience of implementation and managing ISO audits across Organisation.QC Tools/ Technique.Ability to effectively interact with multiple stakeholders.Analytical skills ( Root cause analysis techniques 5 why , Fishbone diagram, Flowcharts, Graph/ Charts mapping knowledge , Pivot tablesPosted On :About the role People manager, he should be able to lead a team of 7+ members (both junior and people manager level) Exposure to operations planning. Tech savvy, Problem solving, data-driven decision-making through the stakeholders Team Building and Employee Engagement Capability. Adaptability towards change management. Stakeholder Management Sound presentation and communication skills Comfortable in dealing with ambiguity, creating structure and working in dynamic and challenging environments with fast timelines Program & Project Management skills Innovator & Out-of-Box thinker who is willing to go an extra mileAbout the team People manager, he should be able to lead a team of 7+ members (both junior and people manager level) Exposure to operations planning, handling multiple FC/Hubs within the zone.,
Keyskills :
team buildingquality auditiso auditproblem solvingprocess qualityroot cause analysisquality toolsiso standardsbias for actionroot cause5 why