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Operations Manager

7.00 to 12.00 Years   Thane   04 Apr, 2019
Job Circle Hiring For Job Circle
Job LocationThane
EducationNot Mentioned
SalaryRs 8 - 12 Lakh/Yr
IndustryPO / Call Center
Functional AreaCustomer Service (Domestic)Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Job descriptionOperations Manager for collection process

  • Ensure Operations are run effectively and efficiently to meet the Service Level Agreements and Targets
  • Responsible for staff development, staff planning to meet service requirements and involvement in recruitment process as necessary.
  • Providing regular performance feedback and giving frequent formal and informal coaching sessions for a better productivity On floor improvement initiatives
  • Providing timely feedback and update to Management regarding performance of the process and improvement areas
  • Taking initiatives to streamline processes and focus areas
  • Prepare statistical analysis on programs and the Customer Service Representatives to monitor the productivity and performance
  • Ensure resource availability to the floor
  • Assist in preparation of daily operations
  • Address the floor to communicate new initiatives and to share information with the Customer Service Representatives
  • Develop and implement operating methods and procedures to eliminate problems and improve quality of service
  • Plan for leave for the members of the team
  • Develop and Implement Initiatives on the floor to encourage productivity, attendance and employee relations
  • Perform other duties as assigned
  • Providing leadership that will create and maintain a well-motivated, competent multi-disciplinary team
  • Managing the floor, adherence to schedule
  • Ownership and problem resolution
  • Training and development of staff
  • Will be responsible for Client interaction, Process Profitability, and ownership of an entire outbound/inbound process
  • Team Motivation, Team Building and Team Target Achievement

Keyskills :
operationsmanagementollectionmanagementrecoveryservicecollectionprocesscustomeroffice

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