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| Job Location | Thane |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | ustomer Care Executive (Call Centre) |
| EmploymentType | Full-time |
Urgent requirement!!!JD for Quality AnalystJob location Navi Mumbai/ Thane ****if you are from mumbai location or you are comfortable to relocate mumbai,then only apply.CALL EVALUATION AND SHARING FEEDBACK WITHIN TIMELINECONDUCTINGQUALITYSESSION IN TRAINING & INDUCTION BATCHESCERTIFICATION OF NEW BATCHESCOACHINGAND REFRESHER SESSIONSCONDUCTING DIP CHECKS AND BRIEFINGSCALIBRATION with TEAM AND WITH CLIENTSHANDLING REBUTTAL SAND VALIDATIONHANDLING CLIENT ESCALATION AND SEND REPORTS BASED ON INVESTIGATIONSHARING IDEAS FOR PROCESS IMPROVEMENT AND CUSTOMERS AT IS FACTIONAUDITS AND FEEDBACK SESSIONPRESENTING MONTHLY DECKS TO EXTERNAL & INTERNAL STAKEHOLDERSKNOWLEDGE OF QUALITY TOOLSEducation & ExperienceHSC or Graduates1 to 15 years of experience as QASalary- 1 CTC TO 35 CTC
Keyskills :
csrqualitativeanalysiscustomercarecustomerservicequalityanalysiscustomerhandling