| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Thane |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 2.0 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Roles and Responsibilities:L1 & L1.5 support in IT Request/Incident management First point of contact for handling IT issues, team member of Global Service Desk Emails, call monitoring Monitoring and Logging tickets in Service-Now tool Basic troubleshooting for IT requests like password and account issues, access requests Tracking and adhering to customer-specific SLAs, contractual commitments and client requirements Monitor the ticket catalogue for checking current status of logged, in process, resolved and pending tickets on a daily basis Documentation for various project metrics and maintaining ticket tracker Custom reports extraction from Service Now as required by clients
Keyskills :
englishtexecutivecustomercommunicationremoteaccessdesktopengineerithelpdesktechnicalsupportservicedeskservicedeskmanagementescalationofficeservice