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Job Location | Thane,India |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | IT / Computers - Software |
Functional Area | Fintech |
EmploymentType | Full-time |
ResponsibilitiesCalling all innovators - find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleTeam LeaderThis resource will be responsible to Lead (Supervisory role) and motivate team on a day-to-day basis to do the things right for customers and the business, manage the performance of all team members who will be supporting customer various channels, Looking for ways to improve customer engagement through the deployment of relevant materials time on time, Ensure operational and regulatory compliance requirement (e.g., Ofcom, FCA) are understood and monitored, Ensure quality assurance is delivered consistently to high standards, Accountable for delivering against service levels and other key performance indicatorsThe resource will have to focus on continuous improvement, finding ways to improve customer experience and playing an active role to improve. This is Green billable headThank you for considering employment with Fiserv. Please:
Keyskills :
quality assuranceContinuous Improvementperformance managementCustomer EngagementRegulatory Compliance