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Lead I - Software Engineering Intake Support Analyst (Thiruvananthapuram)

1.00 to 10.00 Years Thiruvananthapuram 16 Sep, 2026

Job Location	Thiruvananthapuram
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job Title Intake Analyst Experience Range 4-6 years Hiring Location Hyderabad Bangalore Chennai Trivandrum Cochin Noida Pune Must Have Skills 4-6 years of experience in Release Service Request or Workplace Coordination roles Strong experience with ticketing ITSM tools such as ServiceNow Jira Remedy Ability to create Jira dashboards and track different metrics Familiarity with non-production environments Dev QA UAT Performance and the SDLC lifecycle Strong communication and stakeholder management skills with experience supporting delivery teams Ability to assess usage patterns and indicative cost implications of requests Good to Have Skills Telecommunication domain experience Understanding of end-to-end flow or architecture Testing background experience to help in understanding E2E flows Key Responsibilities Request Intake Validation Act as the single-entry point for all requests from project product delivery teams Validate requests for completeness scope approvals dependencies timing Provide effort usage cost estimates to stakeholders before committing resources Categorize and route requests to the right owner Environment Manager Change Manager Incident Manager Coordination Communication Maintain dashboards reports on request pipeline SLA status and upcoming allocations Proactively communicate request progress blockers and approvals to requestors Work with Environment Manager for demand forecasting and scheduling feasibility Align with Incident Manager on access service requests About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process .

Keyskills :
ServiceNowJiraRemedycommunication skillsstakeholder managementRelease Service RequestWorkplace Coordinationticketing ITSM toolsJira dashboards

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