Branch Service Leader

Job Description

Cash Management & Operations:Responsible for efficiently managing the cash operations (receipt & payment) across the counter including ATM replenishment, doorstep & CMS cash management and EOD cash balances.Responsible for effectively managing & keeping the overall cost of cash to minimum.Well versed with the RBI regulations on counterfeit currency, note exchange rules and management of soiled & mutilated notes, security features of currency notes.Handle and monitor large volume of cash on daily basisResponsible for management, custody and issuance of secured stationary including FCY stationaryWell versed with clearing settlements, CTS processing, domestic & foreign remittances & guidelines.Generate, review and responsible for various MIS reports as applicable including BJR, Cash Transaction Report, Instrument Issued & Cancelled Report, Suspense Monitoring, Large Transactions Report etc.Awareness of administrative regulation impacting cash & remittances.Customer Service:To meet & exceed customer expectations with superior customer service.Responsible for handling & processing customer enquiries and instructions within prescribed TATs, thus ensuring that the Banks delivery standards in achieving total customer satisfaction are met.Branch Administration:Ensure that there are Nil write offs / P & L hits on account of operating errorsTo diligently follow guidelines/process notes issued by the bank in respect branch operations/teller function/clearing operations etc as the case may be.Support branch and other business units in preparation of any audit related deliverables and attend to any audit findings and resolve them immediatelyAct as an effective back up in the absence of peers handling other processes within the same teamResponsibility of voucher management including storage and offload to vendor.HR Practices:Recruit, define goals, motivate, coach & develop the reporting staff and colleagueEnsure timely escalation and constructive feedback on issues impacting business and possible solutions to address the concernsCash Management & Operations:Responsible for efficiently managing the cash operations (receipt & payment) across the counter including ATM replenishment, doorstep & CMS cash management and EOD cash balances.Responsible for effectively managing & keeping the overall cost of cash to minimum.Well versed with the RBI regulations on counterfeit currency, note exchange rules and management of soiled & mutilated notes, security features of currency notes.Handle and monitor large volume of cash on daily basisResponsible for management, custody and issuance of secured stationary including FCY stationaryWell versed with clearing settlements, CTS processing, domestic & foreign remittances & guidelines.Generate, review and responsible for various MIS reports as applicable including BJR, Cash Transaction Report, Instrument Issued & Cancelled Report, Suspense Monitoring, Large Transactions Report etc.Awareness of administrative regulation impacting cash & remittances.Customer Service:To meet & exceed customer expectations with superior customer service.Responsible for handling & processing customer enquiries and instructions within prescribed TATs, thus ensuring that the Banks delivery standards in achieving total customer satisfaction are met.Branch Administration:Ensure that there are Nil write offs / P & L hits on account of operating errorsTo diligently follow guidelines/process notes issued by the bank in respect branch operations/teller function/clearing operations etc as the case may be.Support branch and other business units in preparation of any audit related deliverables and attend to any audit findings and resolve them immediatelyAct as an effective back up in the absence of peers handling other processes within the same teamResponsibility of voucher management including storage and offload to vendor.HR Practices:Recruit, define goals, motivate, coach & develop the reporting staff and colleagueEnsure timely escalation and constructive feedback on issues impacting business and possible solutions to address the concerns

Keyskills :
remittancesbranch administrationbranch operationsclearing operationstransaction