Branch Service Leader

Job Description

Branch Service Leader - ( SER0001N8 )DescriptionThe person will be responsible for smooth day to day operations of the cash and non cash activity through active coordination and execution of the core tasks i.e. teller activities, efficient cash management including handling of cash vendor, cash offload & indent, Internal GL account reconciliation etc. Effectively represent the Bank to all retail banking & prospective customers while efficiently & effectively performing the Service role as outlined by the BankJob Responsibilities:Cash Management & Operations: Responsible for efficiently managing the cash operations (receipt & payment) across the counter including ATM replenishment, doorstep & CMS cash management and EOD cash balances. Responsible for effectively managing & keeping the overall cost of cash to minimum. Well versed with the RBI regulations on counterfeit currency, note exchange rules and management of soiled & mutilated notes, security features of currency notes. Handle and monitor large volume of cash on daily basis Responsible for management, custody and issuance of secured stationary including FCY stationary Well versed with clearing settlements, CTS processing, domestic & foreign remittances & guidelines. Generate, review and responsible for various MIS reports as applicable including BJR, Cash Transaction Report, Instrument Issued & Cancelled Report, Suspense Monitoring, Large Transactions Report etc. Awareness of administrative regulation impacting cash & remittances.Customer Service: To meet & exceed customer expectations with superior customer service. Responsible for handling & processing customer enquiries and instructions within prescribed TATs, thus ensuring that the Banks delivery standards in achieving total customer satisfaction are met.Branch Administration: Ensure that there are Nil write offs / P & L hits on account of operating errors To diligently follow guidelines/process notes issued by the bank in respect branch operations/teller function/clearing operations etc as the case may be. Support branch and other business units in preparation of any audit related deliverables and attend to any audit findings and resolve them immediately Act as an effective back up in the absence of peers handling other processes within the same team Responsibility of voucher management including storage and offload to vendor.HR Practices: Recruit, define goals, motivate, coach & develop the reporting staff and colleague Ensure timely escalation and constructive feedback on issues impacting business and possible solutions to address the concernsQualifications, Experience & Skills:Qualifications: Graduate/Post graduate from recognized university/premium business schools AMFI/NCFM/IRDA certifications will be an added advantageExperience: At least 5-6 years of overall experience in Teller Operations (Cash & Non-Cash transactions) with min. 2 year of experience as an authorizer & custodian in a high transacting branch (in CA centric branch/business catchments) Should have a prior experience of handling cash churn to the tune of Rs. 6-7 Cr per day at Bank branches Working experience with Currency Chest will be an added advantage Proficient in understanding operating system, transaction sensitivity & operating & regulatory guideline Strong product and Core Banking System knowledgeEssential Competencies & Skills: Strong written and verbal communication skills in English, Hindi & one local language Fairly good knowledge of RBI/FEMA/ICC/UCP rules as applicable Strong decision making, self-initiative and ability to address complex client situations Conversant with MS Office Sensitive to issues of confidentially and compliance Solution driven, strong interpersonal skills, ability to work in teams, flexibility to adapt to evolving business needsQualificationsMinimum graduation requiredPrimary Location : India-Kerala-ThiruvanthapuramWork Locations : TrivandrumShop No. 101 on Gr. Floor and Shop No. 201 on 1st Floor TC - 26/15 (34) Annas Arcade Spencers Junct M. G. Road Thiruvananthapuram 695001THIRUVANTHAPURAM 695001

Keyskills :
amfiremittancesbranch administrationncfmbankingirdaretail bankingucpbranch operationsclearing operationstransactionbranch banking