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Software IT Support Engineer

Fresher   Vadodara, Gujarat   23 Aug, 2025
Sundaram Technologies
Job LocationVadodara, Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    You have 1 to 3 years of experience and hold a qualification of BSc IT/ MSc IT/ BCA/ MCA. As a Customer Support Executive, your responsibilities will include responding to customer queries promptly and accurately through phone, email, and chat channels. You will be required to identify customer needs, assist customers in using specific features, and analyze and report malfunctions by testing different scenarios and impersonating users.Updating internal databases with technical issue information and valuable customer interactions, monitoring customer complaints, sharing feature requests and effective workarounds with team members, informing customers about new features, and following up with customers to ensure resolution of technical issues are crucial aspects of your role. Additionally, you will be responsible for gathering customer feedback and presenting it to our Product, Sales, and Marketing Teams. Regular submission of daily work reports to Project & Team leaders is expected.This is a full-time position with benefits including Provident Fund. Application questions will include inquiries about your total years of experience, current and expected CTC, notice period, knowledge of MySQL, and current location. The work location is in person.,

Keyskills :
Customer ServiceTechnical SupportDatabase ManagementCommunicationProblem Solving

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