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Telecaller Executive

1.00 to 5.00 Years   Vadodara   26 Feb, 2025
Talish Solutions
Job LocationVadodara
EducationNot Mentioned
Salary< Rs 50,000 - 2.0 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We have an opening for the Telecaller Executive for our client in Vadodara.Position: Telecaller ExecutiveLocation: Waghodia (Vadodara)A Telecaller in a publicly listed healthcare company in the Waghodia area of Vadodara, Gujarat, is responsible for managing inbound and outbound calls to assist patients and customers. This includes providing information about medical services, scheduling appointments, and addressing customer inquiries. The role requires excellent communication skills, empathy, and the ability to work in a fast-paced environment.Key Responsibilities:
    • Manage inbound and outbound calls to assist patients and customers.
    • Provide information about medical services and procedures.
    • Schedule and confirm appointments for patients.
    • Handle customer inquiries and resolve issues promptly.
    • Maintain accurate records of conversations and transactions.
    • Follow up with patients and healthcare professionals for feedback.
    • Ensure compliance with healthcare policies and confidentiality guidelines.
    Qualifications:
    • High school diploma or equivalent; additional education in healthcare is a plus.
    • Proven experience as a tele caller or in a customer support role.
    • Excellent verbal communication skills.
    • Strong organizational skills and attention to detail.
    • Empathetic and patient-centered approach.
    Skills:
    • Telephone etiquette.
    • Customer service.
    • Data entry.
    • Appointment scheduling.
    • Problem resolution.
    • CRM software proficiency.
    • Basic medical terminology.
    Kindly share your CV at hidden_emailSmit BhavreTalish Solutions91 hidden_mobile / hidden_emailwww.talishsolutions.com

Keyskills :
customer servicetelecallingbpo customer service

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