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Customer Support Intern

0.00 to 4.00 Years Vijayawada,Other Andhra Pradesh 16 Mar, 2025

Job Location	Vijayawada,Other Andhra Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Skills:LiveChat, Customer Relationship Management (CRM), Communication Skills, Problem-Solving, Time Management, Proactive,Company OverviewI2E Consulting Pvt Ltd., a Microsoft gold partner and a Great Place to Work certified company, is among the top IT service companies globally, especially renowned in Life Sciences. Known for driving digital transformation for Fortune 100 clients like Pfizer and Merck, I2E offers cutting-edge technology projects and a balanced work-life environment. With a growth-oriented culture, it provides opportunities to work with AI, blockchain, and more, alongside mentorship from industry leaders.Internship Program DetailsWe offer a 6-month Customer Support Internship Program with a Pre-Placement Offer (PPO). During the internship, candidates will receive comprehensive training, starting from the basics and progressing to an advanced level in the customer support role. Mode: Fully Remote Stipend: 5,000 per month Commitment: A 6-month bond is required for the internship.Full-Time OpportunityUpon successful completion of the internship, candidates will be evaluated by the hiring manager for a full-time position. The offered salary will range between 2.5 to 4 LPA, based on performance. If the candidate accepts the full-time offer, a 1-year service agreement will be required.Would you be comfortable signing a 6-month bond for the internship and a 1-year bond if you accept the full-time offer Qualifications And Skills Proficiency in Customer Relationship Management (CRM) to efficiently handle customer queries and maintain cordial relationships. Excellent communication skills for effective dialogue with customers and team members. Strong problem-solving abilities to address customer concerns and provide timely resolutions.Roles And Responsibilities Handle customer inquiries and issues promptly through various communication channels such as email, chat, and phone. Maintain accurate records of customer interactions and transactions in the CRM system. Coordinate with the technical team to resolve complex customer problems and escalate when necessary. Provide feedback to management on potential improvements of customer support systems and processes. Assist in developing customer service procedures, policies, and standards for the department. Ensure continuous customer satisfaction by following up post-resolution. Support special projects and teams to enhance customer support efficiency and effectiveness. Engage in training sessions to improve product knowledge and support skills.,

Keyskills :
Communication SkillsTime ManagementLiveChatCustomer Relationship Management CRMProblemSolving

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