Inbound Sales Manager (IC) (Visakhapatnam)

Job Description

ISM Digital Sales - IC role Customer Segment: SMB North America Location: Remote, India Note : Experience in end to end SAAS sales is mandatory, preferably in the SMB segment What Youll Do as a ISM - Master Solutions: Develop a solid understanding of Digital Media product portfolio and lead customer conversations by aligning solutions to customer needs and business challenges. - Inbound to Revenue Conversion: Manage inbound customer interactions via calls and chats, converting them into revenue opportunities through effective consultative selling. - Chat-to-Call Conversion: Proactively transition chat conversations into voice/video engagements to deepen discovery, improve engagement quality, and increase conversion - Support-Led Selling: Handle customer support conversations, assist with basic troubleshooting or queries, and identify opportunities to upsell or cross-sell relevant - Driving Expansion: Drive upsell and cross-sell opportunities within existing accounts by identifying customer needs, usage gaps, and growth potential. - Net-New User Acquisition: Identify and acquire new users within existing accounts/new accounts by analysing customer organization structure, headcount, and current product penetration to uncover whitespace opportunities. - Quota Attainment: Deliver quarterly targets by managing a combination of inbound leads, expansion opportunities, and customer-driven sales motions. Be accountable for activity metrics including calls, chats, emails, meetings, opportunities, and revenue. - Customer Research: Research customer profiles using internal CRM tools and external sources (, ZoomInfo, etc.) to understand customer context and identify growth - Execute Marketing Leads: Act on Marketing Qualified Leads (MQLs) and inbound inquiries within defined SLAs to maximize conversion and revenue. What You Need to Succeed - Education: Graduation or three year diploma post 12th standard. - Sales Expertise: 35 years of experience in inbound sales, inside sales, or account management, preferably in SaaS or tech. - Experience in upselling, cross-selling, and driving account expansion, with exposure to net-new acquisition within accounts preferred. - Understanding of sales methodologies such as consultative selling, BANT, objection handling, and pipeline management. Experience using Salesforce or similar CRM tools. - Inbound Sales Conversion Skills: - Proven ability to handle inbound calls, chats, and support interactions while converting them into revenue opportunities. - Strong ability to transition from service to sales mindset seamlessly. - Communication & Interpersonal Skills: - Excellent communication across chat, phone, and video channels with the ability to build trust and lead value-based conversations. - Comfortable with high-frequency customer interactions, including proactive outreach ISM Digital Sales - IC role Customer Segment: SMB North America Location: Remote, India Note : Experience in end to end SAAS sales is mandatory, preferably in the SMB segment What Youll Do as a ISM - Master Solutions: Develop a solid understanding of Digital Media product portfolio and lead customer conversations by aligning solutions to customer needs and business challenges. - Inbound to Revenue Conversion: Manage inbound customer interactions via calls and chats, converting them into revenue opportunities through effective consultative selling. - Chat-to-Call Conversion: Proactively transition chat conversations into voice/video engagements to deepen discovery, improve engagement quality, and increase conversion - Support-Led Selling: Handle customer support conversations, assist with basic troubleshooting or queries, and identify opportunities to upsell or cross-sell relevant - Driving Expansion: Drive upsell and cross-sell opportunities within existing accounts by identifying customer needs, usage gaps, and growth potential. - Net-New User Acquisition: Identify and acquire new users within existing accounts/new accounts by analysing customer organization structure, headcount, and current product penetration to uncover whitespace opportunities. - Quota Attainment: Deliver quarterly targets by managing a combination of inbound leads, expansion opportunities, and customer-driven sales motions. Be accountable for activity metrics including calls, chats, emails, meetings, opportunities, and revenue. - Customer Research: Research customer profiles using internal CRM tools and external sources (, ZoomInfo, etc.) to understand customer context and identify growth - Execute Marketing Leads: Act on Marketing Qualified Leads (MQLs) and inbound inquiries within defined SLAs to maximize conversion and revenue. What You Need to Succeed - Education: Graduation or three year diploma post 12th standard. - Sales Expertise: 35 years of experience in inbound sales, inside sales, or acco

Keyskills :
consultative sellingupsellinginbound salesaccount managementcommunication skillsinterpersonal skillsSAAS salescrosssellingsales methodologies