| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Vijayawada |
| Education | Not Mentioned |
| Salary | 12-19 Lacs P.A. |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| EmploymentType | Full-time |
Key Roles & Responsibilities:Service Operations ManagementOwn end-to-end service operations in the production environment.Act as the primary point of contact for runtime services.Ensure service availability, reliability, performance, and quality.Monitor operational KPIs and implement corrective actions.Stakeholder & Vendor ManagementCoordinate with Infrastructure, Application Delivery, Support, and Business stakeholders.Collaborate with Service Delivery Managers, Functional Managers, and Operations teams.Drive cross-functional coordination across multiple teams and locations.OLA / SLA GovernanceDefine, negotiate, maintain, and monitor OLAs.Ensure adherence to service quality and operational commitments.Conduct service reviews and operational reporting.Incident, Problem & Change ManagementDrive Problem Management activities.Participate in Change Advisory Boards (CAB).Review and approve production changes.Ensure governance around Incident, Problem, and Change processes.Service Improvement & Operational ExcellenceDrive continuous service improvement initiatives.Standardize operational practices.Identify and realize operational synergies.Recommend improvements to enhance service quality and availability.Capacity, Availability & Continuity ManagementSupport Capacity Planning and forecasting.Ensure Availability Management processes.Create and maintain Service Continuity and Disaster Recovery plans.Monitor service trends and future growth requirements.Financial & Cost ManagementManage services within approved budgets.Optimize operational and production costs.Track financial plans and cost efficiency.Production & Application OperationsOwn Application Operations Management (AOM).Establish and maintain production support frameworks.Ensure stable and secure application runtime environments.Security & ComplianceEnsure compliance with information security requirements.Maintain secure production environments.Support audit and governance activities.Leadership Responsibilities (Step D)Lead globally distributed teams.Manage multi-site and multi-service environments.Mentor and coach team members.Drive organizational standards and best practices.Must-Have SkillsIT Service ManagementITILService ManagementService OperationsApplication Operations Management (AOM)Production SupportRun OperationsManaged ServicesGovernance & PMOPMOGovernanceOperational GovernanceService GovernanceKPI ManagementReporting & MetricsRisk ManagementITSM ProcessesIncident ManagementProblem ManagementChange ManagementRelease ManagementCapacity ManagementAvailability ManagementService Continuity ManagementService Level ManagementLeadershipStakeholder ManagementVendor ManagementTeam LeadershipGlobal Delivery ManagementResource ManagementTechnical ExposureInfrastructure OperationsCloud OperationsData Center OperationsEnterprise ApplicationsApplication SupportIT OperationsRole: Incident ManagementIndustry Type: IT Services & ConsultingDepartment: IT & Information SecurityEmployment Type: Full Time, PermanentRole Category: IT Infrastructure Services.
Keyskills :
Program ManagementService Delivery Management
PMO Project Management SLA Incident Management ITILGovernance