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US Insurance - Operations Manager

1.00 to 10.00 Years Vijayawada 16 Sep, 2026

Job Location	Vijayawada
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job InformationDate Opened 07/21/2026Job Type Full timeIndustry InsuranceWork Experience 5-8 yearsCity VisakhapatnamState/Province Andhra PradeshCountry IndiaZip/Postal Code 530013About UsVenture Informatrix is a next-generation Insurance BPO service provider that blends deep insurance domain knowledge with cutting-edge Artificial Intelligence. We help insurance agencies, brokers, MGAs, and carriers streamline operations, enhance productivity, and scale efficientlyall while reducing operational costs and improving customer satisfaction.With a global delivery model and AI-driven automation at the core, we deliver transformative back-office and front-office support services tailored to the insurance industrys evolving needs.Job DescriptionWe are seeking an experienced Operations Manager to lead our US Insurance Operations. The ideal candidate will have 5-7 years of experience in the insurance or BPO industry in an operations management role. The individual will be responsible for overseeing end-to-end insurance operations, driving process excellence, managing client relationships, and leading high-performing teams to achieve operational and business objectives.Candidates with experience in Certificate of Insurance (COI) processing will be highly preferred.RequirementsKey ResponsibilitiesLead and manage the day-to-day operations including:Certificate of Insurance (COI) processingClaims processingPolicy checkingQuotesEndorsements and other insurance support servicesLead, mentor, and develop Team Leaders and Operations Executives to enhance team performance.Monitor key performance indicators (KPIs), productivity, quality, and turnaround time (TAT).Collaborate with cross-functional teams including Quality, Training, HR, and senior leadership to streamline workflows and resolve operational challenges.Monitor client feedback, identify improvement areas, and implement corrective and preventive actions.Preferred QualificationsHands-on experience with Agency Management Systems:AMS360Applied EpicImage RiteSagittaEZLynxHawkSoftExperience with insurance carrier portals and comparative rating applications.Proven ability to manage large teams, optimize processes, and drive operational success.BenefitsBenefitsCompetitive salary and performance-based incentives.Opportunities for career growth and professional development.Collaborative and results-driven work environment. .

Keyskills :
Insurance operationsOperations managementClaims processingAMS360BPO industryCertificate of Insurance processingPolicy checkingQuotes processingEndorsements processing

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