NICE CXone Specialist

Job Description

Role Overview:You will be responsible for leading the design, implementation, and optimization of cloud-based contact center solutions as a NICE CXone Specialist. Your role will involve hands-on experience with NICE CXone Studio and Central, proficiency in VoIP/SIP systems, and integrating and automating processes using REST APIs, Python, and C#.Key Responsibilities:- Design, implement, and manage IVR workflows using NICE CXone Studio and Central.- Configure and maintain ACD systems and advanced call routing strategies.- Administer VoIP and SIP-based telephony systems for seamless communication flow.- Integrate NICE CXone with CRMs like Salesforce, Zendesk, and other enterprise applications.- Develop and utilize REST APIs using Python and C# for process automation.- Diagnose and resolve system issues to ensure high availability and reliability of contact center services.- Collaborate with cross-functional teams to implement scalable contact center solutions.- Conduct end-user training sessions and prepare technical documentation for support and operations teams.Qualification Required:- 3 to 8 years of experience working with NICE CXone (InContact).- Strong knowledge of IVR design, call routing, and ACD configuration.- Hands-on experience in managing VoIP/SIP infrastructure.- Proficiency in API development and automation using Python and C#.- Experience integrating CXone with CRM systems such as Salesforce and Zendesk.- Excellent problem-solving, troubleshooting, and communication skills.Company Details:You will have the opportunity to join a team focused on building and supporting cutting-edge customer engagement solutions that redefine contact center performance and customer satisfaction. Role Overview:You will be responsible for leading the design, implementation, and optimization of cloud-based contact center solutions as a NICE CXone Specialist. Your role will involve hands-on experience with NICE CXone Studio and Central, proficiency in VoIP/SIP systems, and integrating and automating processes using REST APIs, Python, and C#.Key Responsibilities:- Design, implement, and manage IVR workflows using NICE CXone Studio and Central.- Configure and maintain ACD systems and advanced call routing strategies.- Administer VoIP and SIP-based telephony systems for seamless communication flow.- Integrate NICE CXone with CRMs like Salesforce, Zendesk, and other enterprise applications.- Develop and utilize REST APIs using Python and C# for process automation.- Diagnose and resolve system issues to ensure high availability and reliability of contact center services.- Collaborate with cross-functional teams to implement scalable contact center solutions.- Conduct end-user training sessions and prepare technical documentation for support and operations teams.Qualification Required:- 3 to 8 years of experience working with NICE CXone (InContact).- Strong knowledge of IVR design, call routing, and ACD configuration.- Hands-on experience in managing VoIP/SIP infrastructure.- Proficiency in API development and automation using Python and C#.- Experience integrating CXone with CRM systems such as Salesforce and Zendesk.- Excellent problem-solving, troubleshooting, and communication skills.Company Details:You will have the opportunity to join a team focused on building and supporting cutting-edge customer engagement solutions that redefine contact center performance and customer satisfaction.

Keyskills :
call routingAPI developmentPythonCRM integrationtroubleshootingcommunication skillsNICE CXoneIVR designACD configurationVoIPSIP infrastructure management