Support engineer-Vijayawada

Job Description

Dear Candidates,Greetings from Logix Incorporation,We would like to inform you that we do have urgent requirements for Support Engineer (Work from home). We are offering Support Engineer (Work from Office) profile and we have mentioned more details about our requirements below.**Position Overview:**As a Support Engineer/ In-house Web developer - Novafy, you will play a critical role in ensuring that our associates have a seamless experience with our company tools and resources. You will be responsible to design the website for company use case from scratch for resolving any issues they encounter, creating company IDs and access for new associates, and contributing to the enhancement of our companys online brand presence.Key Responsibilities:Web Design:Collaborate with the development team to create a dynamic and user-friendly website.Implement design changes and updates to improve the overall user experience.Ensure the website aligns with the companys brand guidelines.Domain Hosting Support:Manage domain registrations, renewals, and transfers:Troubleshoot and resolve any issues related to domain hosting.Work with external hosting providers to ensure optimal website performance.Website Content Development:Create engaging and informative content for the company website:Regularly update website content to reflect the latest company information.Ensure consistency in messaging and branding across all website pages.Calling Script Content Development:Develop scripts for support calls to ensure consistent and effective communication:Tailor scripts to address common issues and inquiries from associates.Continuously update calling scripts based on user feedback and evolving company needs.FAQ/Content Creation:Expand and maintain a comprehensive FAQ section for associates:Develop content for various communication channels, including email newsletters and internal communications.Ensure content is accurate, up-to-date, and aligned with company messaging.Data Point Retrieval:Extract relevant data points from the company portal to inform decision-making:Collaborate with data analysts to generate reports and insights for continuous improvement.Ensure the confidentiality and security of sensitive data.Associate Support:Provide efficient and effective support to associates regarding company tools and resources.Troubleshoot and resolve any technical issues or questions associates may have.Offer guidance and training on using company tools and resources.User Account Management:Create, manage, and maintain company IDs and access for associates.Ensure security and compliance standards are met in user account management.Conduct access audits and revoke access as needed when associates leave the company.Online Brand Building:Assist in developing and executing strategies to enhance our companys brand presence online.Collaborate with the marketing team to create and curate content for social media, blogs, and other online platforms.Monitor and engage with online communities and conversations relevant to the company.Location- Work from home permanentlyIf you understand & agree with the above-mentioned job role and term & condition, you can apply for job and contact us at given contact number through whats app.Please provide below mention details through whats app-Name-Email Address-Contact Number-Current Location-Interested Profile -Total Experience-Currently Working Yes/NoIf Yes, then Notice PeriodWhen you can join-We are looking for candidate, who can join immediately. We do have limited openings now!NO FEE/NO CHARGESWE ARE JUST HIRING!Thanks & Regards,Rajeev SharmaHuman ResourcesLogix IncorporationEmail: - hidden_emailContact: - 91- hidden_mobile (Whatsapp Only)

Keyskills :
online brand buildingcontent development