Technical Support Manager

Job Description

Requistion ID: [[id]]Dentsply Sirona is the worlds largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sironas products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sironas global headquarters is located in Charlotte, North Carolina, USA. The companys shares are listed in the United States on NASDAQ under the symbol XRAY.Bringing out the best in peopleAs advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then were looking for the best to join us.Working At Dentsply Sirona You Are Able ToDevelop faster - with our commitment to the best professional development.Perform better - as part of a high-performance, empowering culture.Shape an industry - with a market leader that continues to drive innovation.Make a difference -by helping improve oral health worldwide.Summary Of Position Outstanding organizational skills. An excellent communicator who understands customer needs. also, goal-driven and analytical Overseeing, developing and implementing effective performance management policies, and training technical staffs. Keen problem-solver who can delegate tasks and make difficult decisions, and should have a growth mindset, superb interpersonal skills and the ability to manage multiple projects concurrently.Duties & Responsibilities Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Conducting quality assurance and safety checks on all equipment in compliance with safety regulations. Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the teams objectives and sales goals are met. Setting up and maintaining a service operations and evaluating its efficiency. Monitoring department issues and client complaints to create methods to lessen recurring issues. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the companys adherence to these regulations, and remaining current on the industrys standards and new innovations, materials, tools, and processes. Maintain a positive attitude while leading a team of service engieers in an efficient and productive manner Develop a standard operating procedure handbook and a marketable service catalog for customers Analyzing sales and marketing data to determine the most effective customer service techniques. Conducting surveys to better understand customer needs in technical service. Conduct/arrange trainings in technical service techniques and company product attributes. Interface with cross functional work teams such as field applications, customer support/services, product management and marketing/sales Create and maintain service information in the company enterprise database. Role of a contact person to manufacturers for warranty claimsKnowledge, Skills & Experience An associates degree in engineering or similar. Great interpersonal and communication skills. Superb work ethic and a growth mindset under high standard of integrity. Previous service and management experience may be advantageous. Excellent leadership, communication and customer service skills. Ability to develop service strategies and use performance KPIs Superb analytical, diagnostic, and troubleshooting skills. English communication skill.If you need assistance with completing the online application due to a disability, please send an accommodation request to hidden_email be sure to include Accommodation Request in the subject.,

Keyskills :
Communication SkillsPerformance ManagementQuality AssuranceTeam ManagementStandard Operating ProceduresCustomer ServiceInterpersonal SkillsAnalytical SkillsLeadership SkillsTroubleshooting SkillsOrganizational SkillsSafety ChecksRegulatory Kno