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Project Manager (Operations)

3.00 to 7.00 Years Agra, Uttar Pradesh 02 Jul, 2025

Job Location	Agra, Uttar Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Writer Information, a business division of Writer Corporation is a premier information solutions and services provider . Our major offerings include Business Process Services, Secured Storage Services, Cloud Services and Digital Solutions. Our industry expertise integrated with our digital solutions capabilities has helped us achieve leadership position for verticals spanning from BFSI, PSU, Pharma and Healthcare sector in the last 30 years. Our end to end business process services are a combination of operational excellence, industry expertise and digital transformation capabilities delivering best-in-class solutions and business outcomes for our customers. WRITER INFORMATION has grown into one of the largest and most comprehensive Information Management Company globally and one of the fastest growing in Asia.The RoleJob Title: Project Manager (Assistant Manager - Operations)Location: AgraExperience Required: Minimum 3 years (in a similar AM role in BPO/Call Center operations)Education: Graduate (Bachelors degree in any stream)Joining: ImmediateJob SummaryWe are seeking a dynamic and experienced Assistant Manager - Operations to join our team in Agra. The ideal candidate will have at least 3 years of relevant experience in a BPO or call center environment and must have managed a team of over 100 associates. This role demands strong operational expertise, leadership skills, and the ability to drive performance metrics.Key Responsibilities Oversee daily operations and ensure adherence to SLAs and KPIs Manage a large team (100 associates) including team leaders and support staff Monitor team performance and drive process improvements Identify training needs and coordinate with the training team for skill enhancement Handle escalations, resolve operational issues, and ensure customer satisfaction Coordinate with clients and internal departments to ensure seamless delivery Prepare and present regular reports on operational performance and insights Ensure compliance with company policies and client requirementsIdeal ProfileKey Requirements Minimum 3 years of experience in an Assistant Manager role in BPO/Call Center operations Proven experience managing large teams (100 associates) Strong communication, leadership, and problem-solving skills Graduate in any discipline (mandatory) Ability to join immediately Flexible to work in rotational shifts if requiredPreferred Skills Experience with performance management tools and workforce management Familiarity with CRM and call center software Data-driven mindset with strong analytical capabilitiesWhats on Offer Opening within a company with a solid track record of success Flexible working options Great work culture,

Keyskills :
Operational ExcellenceDigital TransformationLeadership SkillsPerformance MetricsTraining Needs AnalysisCustomer SatisfactionCompliance ManagementCommunication SkillsPerformance ManagementWorkforce ManagementAnalytical SkillsIndustry Expertise

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