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Project Manager (Operations)

Fresher Agra, Uttar Pradesh 22 Nov, 2025

Job Location	Agra, Uttar Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Role Overview:Writer Information, a business division of Writer Corporation, is a premier information solutions and services provider with a focus on Business Process Services, Secured Storage Services, Cloud Services, and Digital Solutions. With a strong industry expertise and digital solutions capabilities, we have established a leadership position in verticals such as BFSI, PSU, Pharma, and Healthcare over the last 30 years. As a part of our growth, we are looking for a dynamic and experienced Assistant Manager - Operations to join our team in Agra.Key Responsibilities:- Oversee daily operations to ensure adherence to SLAs and KPIs- Manage a large team of over 100 associates, including team leaders and support staff- Monitor team performance, drive process improvements, and identify training needs for skill enhancement- Handle escalations, resolve operational issues, and ensure customer satisfaction- Coordinate with clients and internal departments for seamless delivery- Prepare and present regular reports on operational performance and insights- Ensure compliance with company policies and client requirementsQualification Required:- Minimum 3 years of experience in an Assistant Manager role in BPO/Call Center operations- Proven track record of managing large teams with over 100 associates- Strong communication, leadership, and problem-solving skills- Graduate in any discipline- Immediate availability and flexibility to work in rotational shifts if requiredCompany Details:Writer Information has evolved into one of the largest and most comprehensive Information Management Company globally, with a strong presence in Asia. We offer a great work culture, flexible working options, and the opportunity to work within a company with a solid track record of success.,

Keyskills :
Operational ExcellenceDigital TransformationLeadership SkillsPerformance MetricsTraining Needs AnalysisCustomer SatisfactionCompliance ManagementCommunication SkillsPerformance ManagementWorkforce ManagementAnalytical SkillsIndustry Expertise

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