Account Manager / Sales Manager Service Management

Job Description

As a Service Account Manager in Delhi 2, you will apply specialized knowledge to develop a list of identified renewal accounts and create individual short-term implementation plans based on insights from customer needs and preferences. Your primary goal will be to ensure continued satisfaction, retention, revenue growth, and foster long-term customer relationships.Key Responsibilities:- Maintain and update renewal forecast data regularly to ensure accurate assessment of renewal opportunities for effective planning and decision-making.- Ensure both current and expired customers accounts remain in good standing through consistent follow-up and communication.- Prioritize timely and efficient contract renewals to maximize revenue opportunities utilizing specialized knowledge.- Resolve a wide range of moderate complexity requests in creative ways, demonstrating good judgment in selecting methods and techniques for obtaining solutions.- Demonstrate specialized solution-selling expertise to cultivate internal relationships with sales and customer delivery teams.- Collaborate with account teams, business development, and customer delivery management teams to implement renewal strategies and identify opportunities for customer expansion within the existing base.- Participate in customer calls and meetings to address outstanding issues, communicate the value of offerings and partnerships, and provide clarification on contractual pricing terms and conditions.- Conduct business reviews with customers to pinpoint growth opportunities and deliver outstanding customer service and support throughout the renewals process.- Engage with both external and internal customers to address advanced inquiries and issues, initiating dialogue with customer contacts, technical support, order management, and Area Sales Manager as needed.- Deliver advanced customer service during the renewal process, compile data on customer satisfaction and usage trends, identify process improvement initiatives, and communicate feedback to sales and technical support.Qualifications Required:- Minimum 7 to 15 years of experience with Bachelors in areas such as Sales, Customer Success, Customer Operations, or equivalent OR no prior experience with Masters Degree.- Proficiency in Data Analysis & Interpretation, Stakeholder Management, Customer Relationship Management (CRM) Software, Opportunity Management, Contract Management, Financial Acumen, and Escalation Management.As a health technology company, we have built our entire organization around the belief that every human matters. We are committed to ensuring that everybody everywhere has access to the quality healthcare they deserve. Join us in doing the work of your life to help improve the lives of others. As a Service Account Manager in Delhi 2, you will apply specialized knowledge to develop a list of identified renewal accounts and create individual short-term implementation plans based on insights from customer needs and preferences. Your primary goal will be to ensure continued satisfaction, retention, revenue growth, and foster long-term customer relationships.Key Responsibilities:- Maintain and update renewal forecast data regularly to ensure accurate assessment of renewal opportunities for effective planning and decision-making.- Ensure both current and expired customers accounts remain in good standing through consistent follow-up and communication.- Prioritize timely and efficient contract renewals to maximize revenue opportunities utilizing specialized knowledge.- Resolve a wide range of moderate complexity requests in creative ways, demonstrating good judgment in selecting methods and techniques for obtaining solutions.- Demonstrate specialized solution-selling expertise to cultivate internal relationships with sales and customer delivery teams.- Collaborate with account teams, business development, and customer delivery management teams to implement renewal strategies and identify opportunities for customer expansion within the existing base.- Participate in customer calls and meetings to address outstanding issues, communicate the value of offerings and partnerships, and provide clarification on contractual pricing terms and conditions.- Conduct business reviews with customers to pinpoint growth opportunities and deliver outstanding customer service and support throughout the renewals process.- Engage with both external and internal customers to address advanced inquiries and issues, initiating dialogue with customer contacts, technical support, order management, and Area Sales Manager as needed.- Deliver advanced customer service during the renewal process, compile data on customer satisfaction and usage trends, identify process improvement initiatives, and communicate feedback to sales and technical support.Qualifications Required:- Minimum 7 to 15 years of experience with Bachelors in areas such as Sales, Customer Success, Customer Operations, or equi

Keyskills :
Stakeholder ManagementContract ManagementEscalation ManagementData AnalysisInterpretationCustomer Relationship Management CRM SoftwareOpportunity Management