CSR - Customer Service Representative

Job Description

As a Customer Service Representative at ClaimBuddy Technologies, you will play a crucial role in interacting professionally with our valued customers to address their questions and concerns. Your responsibilities will include handling inbound and outbound phone calls, email requests, and face-to-face interactions with a friendly and helpful approach. The ideal candidate for this role is a quick learner with a customer-first business mentality, capable of thinking on their feet to efficiently resolve any issues. Additionally, experience in sales is desirable as there may be opportunities to promote our companys products and services. Your strong communication and interpersonal skills will be essential in providing exceptional support, answering questions, and resolving issues promptly, thus reinforcing our reputation for outstanding customer service.Key Responsibilities:- Handle inbound and outbound phone calls, email requests, and face-to-face interactions- Act as a quick learner and think on your feet to resolve customer issues efficiently- Utilize sales experience to promote company products and services- Demonstrate excellent communication and interpersonal skills to provide exceptional customer supportQualifications Required:- Graduate and postgraduate qualifications- Strong communication skills, including active listening and clear articulation- Ability to solve problems, alleviate conflicts, and escalate tactfully- Proficiency in multitasking, time management, and prioritization- Capability to work both independently and collaboratively as a team memberIn addition to the above, ClaimBuddy Technologies offers a permanent job position with a monthly salary ranging from 24,043.57 to 34,608.66. Benefits include health insurance coverage. Proficiency in English and Hindi is required for this role, and the work location is in person.Please note: No additional details about the company were provided in the job description. As a Customer Service Representative at ClaimBuddy Technologies, you will play a crucial role in interacting professionally with our valued customers to address their questions and concerns. Your responsibilities will include handling inbound and outbound phone calls, email requests, and face-to-face interactions with a friendly and helpful approach. The ideal candidate for this role is a quick learner with a customer-first business mentality, capable of thinking on their feet to efficiently resolve any issues. Additionally, experience in sales is desirable as there may be opportunities to promote our companys products and services. Your strong communication and interpersonal skills will be essential in providing exceptional support, answering questions, and resolving issues promptly, thus reinforcing our reputation for outstanding customer service.Key Responsibilities:- Handle inbound and outbound phone calls, email requests, and face-to-face interactions- Act as a quick learner and think on your feet to resolve customer issues efficiently- Utilize sales experience to promote company products and services- Demonstrate excellent communication and interpersonal skills to provide exceptional customer supportQualifications Required:- Graduate and postgraduate qualifications- Strong communication skills, including active listening and clear articulation- Ability to solve problems, alleviate conflicts, and escalate tactfully- Proficiency in multitasking, time management, and prioritization- Capability to work both independently and collaboratively as a team memberIn addition to the above, ClaimBuddy Technologies offers a permanent job position with a monthly salary ranging from 24,043.57 to 34,608.66. Benefits include health insurance coverage. Proficiency in English and Hindi is required for this role, and the work location is in person.Please note: No additional details about the company were provided in the job description.

Keyskills :
Strong communication skillsConflict resolutionTime managementTeamworkActive listeningProblemsolving