Customer Service Representative

Job Description

You will be joining the Core Customer Platforms product team at JPMorgan Chase & Co. as a senior-level experienced member. In this role, you will be responsible for shaping technology solutions that drive strategic initiatives across the firm. Your work will involve interacting with colleagues in various lines of businesses to understand challenges and opportunities, and translating that insight into high-quality solutions. While deep technological skills are essential, teamwork and leadership will also be crucial. Providing clear guidance and feedback to your colleagues while upholding the values, culture, and brand of JPMorgan Chase & Co. will be part of your role. Your ability to partner with stakeholders throughout the firm to understand their needs and develop robust solutions will be key. **Key Responsibilities:**- Facilitate use case & requirements definition, design, testing, and implementation of new data assets and technology-driven capabilities that address specific business needs- Actively participate in domain-driven-design sessions along with technical teams and architecture- Develop strategic roadmaps for the customer domain to improve the management, utility, and availability of customer data for the business- Author epics and stories, refine requirements, design solutions, develop success criteria, and drive change required to deliver on business goals- Identify areas for efficiency across data domains, such as the elimination of duplicate data or platforms- Profile, wrangle, and prepare data from diverse sources to support backlog refinement- Create conceptual & logical models to describe a particular domain- Enable the management of data as a corporate asset: define data (metadata), identify systems of record and authoritative data sources, create data quality rules, and shape solutions that embody firm-wide principles, standards, and controls**Qualification Required:**- Educational background in Computer Science, MIS, Software Engineering, or a related discipline- Minimum of a Bachelors degree with 8 years of experience or a Masters degree with 6 years of experience**Required Skills:**- 5 years of experience as a lead product analyst or business analyst on customer data infrastructure related initiatives- Expertise in driving Agile and scrum technology delivery- Ability to proactively partner with business stakeholders and development teams, translating strategic goals into technology solutions- Research and resolve issues independently while collaborating across teams- Self-motivated team player with advanced analytical thinking and problem-solving skills- Advanced knowledge of CCB business processes and customer data infrastructure- Experience in project management, including scheduling, budgeting, and resource planning- Thorough understanding of data structures, data manipulation, metadata, data security, and data quality management- Excellent oral and written communication skills**Preferred Skills:**- Extensive knowledge and experience with customer data infrastructure and its use across JPMorgan Chase- Experience working with non-CCB business and their processes(Note: Company details have been omitted as they are repeated information from the initial description) You will be joining the Core Customer Platforms product team at JPMorgan Chase & Co. as a senior-level experienced member. In this role, you will be responsible for shaping technology solutions that drive strategic initiatives across the firm. Your work will involve interacting with colleagues in various lines of businesses to understand challenges and opportunities, and translating that insight into high-quality solutions. While deep technological skills are essential, teamwork and leadership will also be crucial. Providing clear guidance and feedback to your colleagues while upholding the values, culture, and brand of JPMorgan Chase & Co. will be part of your role. Your ability to partner with stakeholders throughout the firm to understand their needs and develop robust solutions will be key. **Key Responsibilities:**- Facilitate use case & requirements definition, design, testing, and implementation of new data assets and technology-driven capabilities that address specific business needs- Actively participate in domain-driven-design sessions along with technical teams and architecture- Develop strategic roadmaps for the customer domain to improve the management, utility, and availability of customer data for the business- Author epics and stories, refine requirements, design solutions, develop success criteria, and drive change required to deliver on business goals- Identify areas for efficiency across data domains, such as the elimination of duplicate data or platforms- Profile, wrangle, and prepare data from diverse sources to support backlog refinement- Create conceptual & logical models to describe a particular domain- Enable the management of data as a corporate asset: def

Keyskills :
AgileScrumData ManagementFunctional DesignData ProfilingData WranglingData ModelingProject ManagementCommunication SkillsDomaindriven Design