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Customer Service Representative - Banking Operations

Fresher   All India, Hyderabad   26 May, 2026
Standard Chartered India
Job LocationAll India, Hyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:You will be the first point of contact for customers, providing excellent service and efficiently resolving their banking queries. Your main responsibility will be to handle customer inquiries via phone, email, or chat to ensure prompt and accurate resolutions.Key Responsibilities:- Respond to customer inquiries regarding account balances, transactions, and banking products.- Resolve customer issues and complaints in a timely and efficient manner.- Maintain accurate records of customer interactions.- Adhere to bank policies and procedures.- Identify and escalate complex issues to senior staff.- Contribute to improving customer service processes.Qualifications Required:- Bachelors degree or equivalent.- Excellent communication and interpersonal skills.- Strong problem-solving and analytical skills.- Experience in a customer service role (preferred).- Proficiency in banking software and systems (preferred).- Ability to work in a fast-paced environment.Please note that the company also offers the following benefits:- Competitive salary and comprehensive benefits.- Opportunities for professional development and career growth.- Dynamic and supportive work environment.- Comprehensive training program.- Health benefits.In a day in the life of this role, you will be responding to customer inquiries, resolving issues, maintaining records, and collaborating with colleagues to ensure customer satisfaction. Role Overview:You will be the first point of contact for customers, providing excellent service and efficiently resolving their banking queries. Your main responsibility will be to handle customer inquiries via phone, email, or chat to ensure prompt and accurate resolutions.Key Responsibilities:- Respond to customer inquiries regarding account balances, transactions, and banking products.- Resolve customer issues and complaints in a timely and efficient manner.- Maintain accurate records of customer interactions.- Adhere to bank policies and procedures.- Identify and escalate complex issues to senior staff.- Contribute to improving customer service processes.Qualifications Required:- Bachelors degree or equivalent.- Excellent communication and interpersonal skills.- Strong problem-solving and analytical skills.- Experience in a customer service role (preferred).- Proficiency in banking software and systems (preferred).- Ability to work in a fast-paced environment.Please note that the company also offers the following benefits:- Competitive salary and comprehensive benefits.- Opportunities for professional development and career growth.- Dynamic and supportive work environment.- Comprehensive training program.- Health benefits.In a day in the life of this role, you will be responding to customer inquiries, resolving issues, maintaining records, and collaborating with colleagues to ensure customer satisfaction.

Keyskills :
Interpersonal skillsAnalytical skillsCustomer serviceBanking softwareExcellent communicationProblemsolving

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