Inside Sales Manager

Job Description

As an Inside Sales Manager at The Wellness Shop in Jaipur with 7 years of experience, your role involves leading, scaling, and optimizing a high-performing inside sales organization across B2C (D2C) and B2B/bulk sales channels. You are expected to have strong sales leadership skills, experience in building large teams, implementing robust sales processes, and consistently delivering revenue growth at scale. Your responsibilities include end-to-end ownership of inside sales performance, from hiring and training to process design, pipeline management, and target achievement.Key Responsibilities:- Own and drive inside sales revenue across D2C and B2B/bulk channels- Define and achieve monthly, quarterly, and annual sales targets- Monitor key performance metrics such as conversion rates, ARPU, CAC, and funnel efficiency- Drive high-volume lead conversion while maintaining quality and customer trustTeam Building & People Management:- Build, manage, and scale a 50 member inside sales team- Lead team leads, managers, and senior sales executives- Set clear KPIs, incentive structures, and performance benchmarks- Foster a performance-driven yet ethical sales cultureHiring, Training & Capability Building:- Own the end-to-end hiring process for inside sales roles- Design structured onboarding, product training, and sales playbooks- Conduct regular skill-building sessions, call audits, and coaching reviews- Develop second-line leadership and succession pipelinesProcess Design & Sales Operations:- Set up and optimize inside sales processes for D2C inbound & outbound sales, B2B/institutional/bulk order sales- Design SOPs for lead allocation, follow-ups, CRM usage, escalation handling, and closures- Work closely with marketing, supply chain, and finance for smooth order fulfillment- Improve sales productivity through tools, dashboards, and automationB2B & Bulk Sales Management:- Establish structured processes for bulk sales, distributor sales, and corporate buyers- Define pricing frameworks, negotiation guidelines, and approval matrices- Ensure timely closures, invoicing coordination, and repeat order management- Build long-term B2B relationships through inside sales excellenceRequired Skills & Experience:- 8 years of experience in inside sales leadership- Proven experience managing 50 member sales teams- Strong background in both B2C (D2C) and B2B/bulk sales- Hands-on experience in setting up sales processes from scratch- Demonstrated ability to consistently meet and exceed revenue targets- Excellent hiring, training, coaching, and performance management skills- Strong understanding of CRM systems, call center metrics, and sales analytics- Highly revenue-oriented, data-driven, and execution-focusedPreferred Background:- Experience in wellness, healthcare, FMCG, nutraceuticals, or D2C brands- Exposure to high-growth, scale-up environments- Experience working with inbound lead funnels and performance marketing teams As an Inside Sales Manager at The Wellness Shop in Jaipur with 7 years of experience, your role involves leading, scaling, and optimizing a high-performing inside sales organization across B2C (D2C) and B2B/bulk sales channels. You are expected to have strong sales leadership skills, experience in building large teams, implementing robust sales processes, and consistently delivering revenue growth at scale. Your responsibilities include end-to-end ownership of inside sales performance, from hiring and training to process design, pipeline management, and target achievement.Key Responsibilities:- Own and drive inside sales revenue across D2C and B2B/bulk channels- Define and achieve monthly, quarterly, and annual sales targets- Monitor key performance metrics such as conversion rates, ARPU, CAC, and funnel efficiency- Drive high-volume lead conversion while maintaining quality and customer trustTeam Building & People Management:- Build, manage, and scale a 50 member inside sales team- Lead team leads, managers, and senior sales executives- Set clear KPIs, incentive structures, and performance benchmarks- Foster a performance-driven yet ethical sales cultureHiring, Training & Capability Building:- Own the end-to-end hiring process for inside sales roles- Design structured onboarding, product training, and sales playbooks- Conduct regular skill-building sessions, call audits, and coaching reviews- Develop second-line leadership and succession pipelinesProcess Design & Sales Operations:- Set up and optimize inside sales processes for D2C inbound & outbound sales, B2B/institutional/bulk order sales- Design SOPs for lead allocation, follow-ups, CRM usage, escalation handling, and closures- Work closely with marketing, supply chain, and finance for smooth order fulfillment- Improve sales productivity through tools, dashboards, and automationB2B & Bulk Sales Management:- Establish structured processes for bulk sales, distributor sales, and corpo

Keyskills :
Team BuildingPeople ManagementHiringTrainingCapability BuildingProcess DesignSales OperationsSales LeadershipRevenue Growth